• Drive Operational Excellence & Stabilization: Conduct deep-dive reviews of throughput and cost drivers to implement pragmatic improvements and ensure strict SLA adherence across German sites.
• Lead Performance Governance & KPIs: Shift the focus from reporting overload to steering-relevant metrics while establishing robust daily and weekly performance routines.
• Enable & Spar with Leadership: Provide coaching on decision-making and escalation handling while clarifying roles and responsibilities to eliminate informal dependencies.
• Maintain Process & Compliance Integrity: Audit the daily implementation of security requirements and document operational workflows to ensure seamless knowledge transfer.
• Foster Cross-Site Engagement & Handover: Facilitate best-practice sharing across locations and moderate interfaces between IT and Operations to ensure smooth handovers to internal ownership.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• Several years of experience in Continuous Improvement, Operational Excellence, Process Excellence, or Operations Transformation.
• Strong knowledge of high-volume BPO, scanning/document processing, logistics, shared services, or manufacturing environments.
• Practical experience with improvement methodologies such as Lean, Six Sigma, Kaizen, PDCA, or DMAIC (Lean Six Sigma Green or Black Belt is an advantage).
• Confident coaching and stakeholder management capabilities with fluency in both German and English.

What We Offer (Benefits )

• Location: Germany
• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.
• Ready to raise the standard and drive meaningful operational impact across our network? Apply today to take the next step in your career with Iron Mountain.