READY FOR A CHALLENGE?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

ABOUT THIS ROLE

There is an exciting opportunity to join the Global CS Operational Excellence Continuous Improvement team. This will be a fixed contract for 12 months with an opportunity to extend / become permanent - based on performance and current business needs.
As a Regional Continuous Improvement Specialist, you will report to the Regional CI Lead and work together with the local customer service operations team to identify incremental benefits that complement our Strategic Programmes. You’ll work with our CS Advisors to understand pain points and bottlenecks in the operation and focus on how we can embed a culture of continuous improvement where colleagues challenge the status quo and strive toward operational excellence. We are looking for someone with a continuous improvement mindset who will be excited and energised to constantly scrutinise our operation to identify and deliver on improvement opportunities that directly impact operational KPIs.
Location: Hybrid- 3 days a week from our Winnipeg office & 2 days working from home
Reporting to: Regional Continuous Improvement Lead

KEY RESPONSIBILITIES

As a Regional Continuous Improvement Specialist, you will ensure that change and evolution is built into our DNA for long-term success; identifying areas of improvement & working with operational stakeholders and subject matter experts to continuously improve the customer services operation.

• Take ownership of improvement initiatives from discovery through to project delivery via internal governance and control.
• Collaborate with cross-functional teams including Ops.management, Training and Quality and Workforce Management
• Lead and facilitate improvement-based workshops to drive ideas and solutions in order to work with customer service operations to create lasting change
• Build the case for change using various data sources and tools including staff interviews, feedback, document analysis, requirements workshops, surveys, and other tools and tactics to surface areas for improvement
• Support change initiatives from tactical matters causing bottlenecks to bigger-picture initiatives
• Complete post-implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects