Continuous Service Improvement Manager with German at NTT DATA

Brașov, , Romania -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Continuous Improvement, IT Operations, ITIL Expertise, Service Management, Data Analysis, Reporting Tools, Process Standardization, Stakeholder Feedback, Quality Management, Project Updates, Regulatory Awareness, Audit Readiness, Workshop Facilitation, Analytical Mindset, German Language, English Language

Industry

IT Services and IT Consulting

Description

Who we are We are looking for new members in our IT Operations Supervisor Team! The IT Operations Supervisor acts as a link between 1st level support in the service desk and major incident management and thus ensures compliance with the dual control principle when dealing with and prioritizing major incidents. With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services. What you'll be doing Be responsible for the continuous improvement of service delivery across IT services. Act as a key interface to the Quality Manager to ensure alignment between quality goals and improvement initiatives. Analyze business processes and identify potential areas for improvement by analyzing service performance, metrics, and stakeholder feedback. Collect and analyze data using reporting tools (Power BI, Excel) Implement and monitor measures to enhance service quality, efficiency, and effectiveness. Ensure improvements are adopted and sustained for the long term. Collaborate with team leaders to standardise processes and documentation Report progress and outcomes to senior leadership, including project updates and efficiency metrics. Work in close coordination with the client to define, execute, and review improvement actions. What you'll bring along Bachelor's degree in Computer Science, Information Technology, or a related field Minimum 5-7 years of experience in IT Operations Deep ITIL Expertise, especially in Continual Service Improvement (CSI) processes and best practices. Strong Service Management knowledge of IT Service Management (ITSM) principles and tools: e.g., ServiceNow, BMC Remedy) and reporting tools (e.g., Power BI, Excel). Familiarity with Banking IT Systems Knowledge (core applications, regulatory requirements, security standards) – optional. Data Analysis & Reporting proficiency in analyzing KPIs, SLAs, and service metrics to identify trends and improvement areas. Regulatory Awareness of banking regulations (e.g., GDPR, PCI DSS) and risk management frameworks – optional. Audit Readiness skills to ensure processes meet compliance standards and prepare for audits. Confident presenter and facilitator with experience running engaging workshops, training, or coaching staff in process thinking. Highly organised and able to lead multiple small/medium sized process improvement projects simultaneously. Analytical mindset and confident with data gathering and benefit tracking. Excellent command of both spoken and written German and English Document What’s in it for you ✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor ✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities ✔ Early bird or night owl? Our projects have different working hours to suit your needs ✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms ✔ We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you ✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School ✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families ✔ NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link! What’s in it for you New beginnings can be a challenge. We promise a smooth integration and a supportive mentor Pick your working style: choose from Remote, Hybrid or Office work opportunities Early bird or night owl? Our projects have different working hours to suit your needs Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic. Document Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us. #LI-AR2

Responsibilities

The Continuous Service Improvement Manager will be responsible for enhancing service delivery across IT services and ensuring alignment between quality goals and improvement initiatives. This role involves analyzing business processes, implementing measures to enhance service quality, and collaborating with team leaders.