Job Description
We are currently looking for a National Aftersales Contract Administrator to join our team.
We are looking for an Administrator who has experience working in a fast-paced, data-entry role, previous customer service experience and is used to meeting deadlines and achieving monthly targets.
Whilst the national team is large, with monthly team meetings, you will also be part of a regional team in the depot where you are based.
The Contract Administration Team is responsible for the creation of all finance contracts from the sale of trucks; extension of contracts should they roll over; creation of pay-as-you-go contracts; contract changes where customer have moved their equipment; RPI price changes; hitting monthly billing targets and ensuring the query log and block billing is as low as possible, ensuring efficient cash flow into the business. Working with our SAP System full training and ongoing support will be given.
You will also be responsible for arranging transport with our agreed third-party haulier, to collect trucks from customer sites and arranging to get them back to the local depot across the country, and into the workshops for inspections as well as moving between customer sites. Liaising with customers for ETA’s and dealing with our internal colleagues to ensure the communication chain is clear and aligned is also key.
Creation of Maintenance (Service) and LOLER (inspection) Plans to ensure our Equipment is inspected on time and meets the H&S Standards is another key task within the role.

TASKS AND QUALIFICATIONS:

What do we Offer?

• 40 hour working week.
• Free Parking onsite.
• Hybrid working may be available, depending on the individual.
• Internal Benefits platform
• 25 days annual leave plus bank holidays ( Pro Rota)

• PensionAbility to buy and sell holiday annually.

What to Expect?

• Comprehensive training programme & buddy support system in place
• Regular 1-2-1 meetings with your line manager via Microsoft Teams.
• Monthly team meetings with the entire virtual team.
• Monthly targets
• Designated area to manage an end-to-end process for contract administration.
• Dealing with a variety of internal and external stakeholders located throughout the UK.
• Local support from a network of colleagues
• Varied role with day-to-day different challenges

To be considered for this role, you will need experience in at least one of the following areas:

• Data entry
• Previously worked in a fast-paced/demanding administration role
• Mechanical handling background/knowledge
• Experience working in a national team and using Microsoft Teams as a primary method of contact.You will need to be IT literate and able to use latest technology to keep accurate records and place orders