Full job descriptionThe well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

#LI-SM5

Requirements:WHY WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC) - a collaborative ecosystem featuring state-of-the-art hardware and software - WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all.

WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

POSITION SUMMARY

The Sales Operations Manager provides sales and commercial operations support for the WWT Victorian business. The role owns the day-to-day operational lifecycle from quote through purchase order, fulfilment, invoicing and cash collection, OEM, distributor and supply chain partners. The role ensures complex, high-volume transactions are progressed accurately and at pace, with clear ownership, customer reporting and alignment to manufacturer lead times and delivery schedules.

The role will peer directly with our key customers and will work closely with WWT's Inside Sales Team, buyers, AP/AR, sales, finance and supply chain teams to provide a seamless quote-to-cash experience.

KEY RESPONSIBILITIESContract, Rates and Commercial Analysis

• Maintain and analyse customer rate cards, contract pricing and associated commercial data.
• Support rise and fall, fuel levy and General Rate Increase processes.
• Perform pricing, contract and profitability analysis.
• Identify rate discrepancies, revenue leakage and yield improvement opportunities.
• Provide reporting and insights to support commercial decision-making.

National Rate Card and Systems

• Support implementation and maintenance of the National Rate Card.
• Analyse and maintain zoning, postcode mapping, service coverage and rate structures.
• Translate business requirements into system rules, configuration requirements and test scenarios.
• Test rate configuration and system calculations to ensure accurate pricing and invoicing.
• Investigate system, pricing and data issues and assist with root-cause resolution.

Business Analysis and Improvement

• Gather and document business requirements, processes and system rules.
• Analyse data, workflows and systems to identify improvement and automation opportunities.
• Support system enhancements, user testing and implementation activities.
• Maintain clear documentation of rate structures, business rules and processes.
• Work closely with Commercial, Finance, Operations, Business Support and IT stakeholders.

About You

You’ll be an organised and reliable administrator who can work confidently in a busy operational environment.

We’re looking for

• 3+ years’ experience in business analysis, pricing, contracts, rates, data analytics, information systems or a related role.
• Experience supporting systems, data analysis, pricing structures or process improvement in a commercial environment would be highly regarded.
• Strong analytical and problem-solving capability with an aptitude for systems and technology.
• Ability to work with complex data, rate structures and business rules.
• Strong Microsoft Excel skills, including formulas, data analysis and reconciliation.
• Understanding of business analysis concepts including requirements gathering, process mapping, testing and implementation.
• Ability to understand system logic, investigate issues and translate business needs into practical solutions.
• High attention to detail and strong numerical capability.
• Strong written and verbal communication skills.
• Ability to work effectively with both technical (IT/DA) and non-technical stakeholders.
• Exposure to data analytics, business intelligence, SQL, scripting or autom
•