CONTRACT - Assoc Fraud Specialist at Nintendo

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Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

40.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Prevention, Data Analysis, Attention To Detail, Investigative Research, Communication Skills, SQL, Ecommerce Experience, Gaming Industry Knowledge

Industry

Computer Games

Description

Nintendo of America Inc. About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/. Team Summary: Within Nintendo of America (NOA)’s Financial Planning & Analytics (FP&A) department, this position is part of the Fraud team. This is a seasonal CONTRACT position, to cover the busy holiday season. Shifts are Sun-Thu or Tue-Sat, 40hrs a week, during normal business hours. DESCRIPTION OF DUTIES: · Reviews payment transactions placed on all DTC business channels for potential fraud and abuse to prevent financial losses. · Conducts account investigations using available tools, to identify fraudulent activity and abuse. · Detects activity and patterns indicative of fraudulent behavior such as account takeover (ATO), credential stuffing, friendly fraud, payment card theft, and other similar risks based on manual review and data analysis. · Performs data analysis, creates customer risk profiles, and detects trends to mitigate the risk of fraud and chargebacks. · Takes real-time action on assigned suspected fraudulent activity using fraud system tools. · Monitors and escalates activity spikes and trends detected to key stakeholders, enabling them to make strategic, operational and policy decisions. · Communicates and works closely with internal and external business partners to respond to ad hoc requests, provide analysis, and share results and recommendations to support objectives. · Maintains detailed documentation to demonstrate compliance with regulations and internal policies and procedures. · Uses investigative research tactics to identify suspicious activity and resolve customer disputes. · Ensures appropriate confidentiality and PCI-DSS adherence in all communications and interactions. SUMMARY OF REQUIREMENTS: · One (1) to two (2) years’ experience in fraud prevention, including chargeback/dispute resolution. · Experience researching and analyzing data and presenting findings and recommendations. · Strong attention to detail and analytical skills, including the ability to be hands-on and dive deep into details to identify root causes. · Ability to effectively perform investigations using all available tools, including open-source, social media and ID verification. · Awareness of industry regulations. · Excellent verbal and written communication skills. · Proficient in the use of Word, Excel, PowerPoint and SharePoint. · Experience working with logic-based languages such as SQL, database analysis software, preferred. · Bachelor's degree in business, finance, or equivalent and/or Certification in a field that demonstrates quantitative and analytical orientation preferred. · Bilingual Spanish and/or Portuguese a plus · Gaming industry or ecommerce experience a plus Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role. This position is HYBRID in Redmond, WA, and not open to remote status at this time. Relocation assistance is not available for this role. This CONTRACT position has a base pay range of $30.00 - $40.00 per hour and is eligible for benefits through the employing agency. Agency benefits may include medical, dental and vision, 401(k), basic/supplemental life and AD&D insurance, short- and long-term disability insurance, health and dependent care spending accounts, transportation benefits, employee assistance program, paid sick leave, and up to 6 paid holidays per year. All benefits are subject to elections, eligibility requirements, plan and program terms. Benefits offerings will be confirmed at the time of offer by the employing agency and may differ depending on the employing agency partner. #LI-HYBRID

Responsibilities

The Associate Fraud Specialist reviews payment transactions for potential fraud and conducts investigations to identify fraudulent activity. They also perform data analysis to create customer risk profiles and detect trends to mitigate fraud risks.