 JOB SUMMARY

The Client is seeking a highly organized and proactive Release/Change Manager to lead the planning, coordination, and execution of software and infrastructure releases, while managing change control processes across enterprise digital services. This role ensures seamless deployments and minimal disruption to operations, supporting large-scale initiatives across cross-functional teams.

✅ REQUIRED QUALIFICATIONS

• 5+ years of experience in release and/or change management roles.
• Proficiency with ServiceNow, Jira, and Confluence.
• Strong understanding of ITIL processes and SDLC.
• Experience managing large-scale deployments across cross-functional teams.
• Excellent communication and coordination skills.
• Preferred Qualifications
• ITIL Foundation or Practitioner certification.
• Experience in waste management, utilities, or logistics industries.
• Familiarity with hybrid cloud environments and CI/CD pipelines.
• Proven ability to lead cross-functional teams and drive process improvements.
• Experience working in a hybrid work model.
  

• Plan and coordinate software/infrastructure releases across platforms and teams.
• Conduct release readiness reviews and manage go/no-go checkpoints.
• Develop deployment runbooks and implementation plans.
• Ensure version control and configuration management compliance.
• Collaborate with development, QA, and operations teams for successful deployments.
• Manage the lifecycle of all changes in alignment with governance policies.
• Facilitate Change Advisory Board (CAB) meetings and document decisions.
• Maintain change calendars and coordinate with stakeholders to avoid conflicts.
• Track and report change metrics including success rates and incident impacts.
• Support project managers in planning and tracking initiatives.
• Create and maintain annual release/change calendars.
• Act as liaison between infrastructure, development, and business teams.