Date: 2 Apr 2025
Location: Bracknell, GB
Company: Honda Motor Europe Ltd
Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.

ROLE:

The Collections and Recoveries Coordinator will be the day-to-day contact and escalation for customers that are in serious financial difficulty.
This involves talking to customers in a variety of often sensitive situations ensuring the customer’s agreement is managed effectively and kept up to date and that Honda Financial Services (HFS) are providing the best possible service to the customer whilst keeping in mind the needs of the business.
This role requires the flexibility to work a shift pattern between 9.00am – 6.00pm Monday to Friday and there may be requirements for an occasional Saturday and Bank Holiday, with a day taken off in lieu during the week.

OTHER DUTIES

• Assist in any projects, system upgrades, etc. when required.
• Proactively seek to improve processes and procedures within department.
• Working with other associates in HFS teams to find the best solution for the customer.
• Assist in External Partner Agreements where appropriate.
• Complaint handling: speaking with the customer and taking details of their complaints and then referring to Team Leader/Manager and preparing any initial draft correspondence.