We are recruiting for a Contract Customer Outcome Officer to join our Customer Outcome team in Bristol on a 6 month contract. The Customer Outcome Team are responsible for challenging and auditing the internal operations, using robust criteria to assess the quality of work with an appropriate focus on customer outcomes.
This role will be paid a day rate via an Umbrella Company and can be worked on a hybrid basis from our Bristol office.

YOUR SKILLS AND EXPERIENCE

• Effective record keeping
• Demonstrate high levels of accuracy
• Excellent attention to detail
• Demonstrate a conscientious, ‘can-do’ attitude
• Be client focussed
• Supportive of team members

As a Customer Outcome Officer your day to day remit includes;

• To complete a number of audits and call reviews of the work carried out by the operational team to assess quality, compliance of regulations/policy documents, and customer outcomes.
• Complete all allocated audits within service level agreements.
• Provide feedback and suggested actions into the operational team
• Identify trends and proactively take steps to address these, with agreement from the Customer Outcome Manager.
• Complete root cause analysis of errors and identify/complete actions to address this.
• Provide support to the Customer Outcome Manager by reviewing and updating audit templates/criteria and completing other tasks/projects as they arise.
• Creating and distributing a quarterly Customer Outcome Team Blog.
• Participate in Quality audit calibrations.