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Contract Executive at NTUC INCOME INSURANCE COOPERATIVE LIMITED

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Complaints Handling, Regulatory Implementation, Case Management, Administrative Support, Stakeholder Collaboration, Documentation, Insurance Product Knowledge

Industry

Insurance

Description

* Support the Customer Engagement team in the implementation, coordination and tracking of regulatory initiatives. * Assist in the operationalisation of new complaints‑handling frameworks, procedures and processes. * Handle customer complaints relating to all insurance products (Life, Health, General, Group), staff and representatives’ conduct and Income’s services. * Perform operational and administrative duties such as managing the central mailbox, assigning cases, maintaining trackers and documentation, and taking minutes during internal meetings and etc. * Undertake projects, assignments or ad‑hoc tasks as delegated by the Senior Manager or CE managers.

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Responsibilities

Support the Customer Engagement team in implementing regulatory initiatives and managing operational complaints handling frameworks. Handle customer complaints across various insurance products and perform administrative duties such as mailbox management and meeting documentation.