We are looking for a Contract Manager within Repairs & Maintenance experience to work within Social Housing / Property Services. You must have experience of Social Housing.

• To lead and ensure the efficient management of the Repairs & Maintenance team for client’s domestic properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength.
• Ensure that all activities undertaken meet the client’s business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers.
• Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client’s values and standards at all times. Deal with escalations of complaints
• To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.
• Managing a team of Supervisors, RLO’s, Schedulers and Trades Operatives