ABOUT US

The Housing Investment Service is responsible for the management and delivery of responsive and cyclical maintenance, specialist & compliance works, planned improvement works and refurbishment schemes to a stock of 24,000 domestic properties, garages and associated buildings and surroundings.
The service is structured around key delivery areas, with teams responsible for Responsive Repairs, Voids, Gas Servicing & Repairs, Electrical, Planned Improvements, Asbestos, H&S, Asset, Finance, Customer Engagement, Contract Support, Home Ownership and Claims. All teams work closely together to provide a uniform and consistent service for all our customers and stakeholders.

THE JOB

An exciting opportunity has arisen for 2 Contract Officers who will be based in our Contract Delivery Team. The main responsibilities of the role are:

• Raise orders for a wide range of repairs and capital contracts ensuring the correct budget, contract and priority are input into the Council’s IT systems to ensure works are issued to contractors and allow contracts to be effectively monitored to meet the landlord’s obligations.
• Dealing with queries from key stakeholders (contractors, other council teams, customers) and take the correct action to resolve or pass the issue to the correct person in accordance with the applied policies, procedures, and contract practices.
• Provide daily contract support to colleagues within Housing Investment. Raising inspections, telephone interactions with customer, ability to provide written replies to customers, paying invoices.

This is a full-time, permanent role, 37 hours per week including the ability to work from home for part of the week via hybrid working arrangements. If you feel you have the required skills, knowledge, and experience this may be an opportunity for you.
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
For an informal discussion about the role, please contact Tracy Pocklington, External Relations Manager 01482 616153 or Tracy.Pocklington@hullcc.gov.uk
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Please ensure that you complete and submit your application by midnight on the closing date.
We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, ad hoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.

• Raise orders for a wide range of repairs and capital contracts ensuring the correct budget, contract and priority are input into the Council’s IT systems to ensure works are issued to contractors and allow contracts to be effectively monitored to meet the landlord’s obligations.
• Dealing with queries from key stakeholders (contractors, other council teams, customers) and take the correct action to resolve or pass the issue to the correct person in accordance with the applied policies, procedures, and contract practices.
• Provide daily contract support to colleagues within Housing Investment. Raising inspections, telephone interactions with customer, ability to provide written replies to customers, paying invoices