HOW YOU’LL SUPPORT OUR MISSION

ESO’s Contracts team has two integrated working groups; 1) a team that negotiates agreements directly with customers and 2) a team that manages the resulting software-as-a-service subscriptions within our Customer Relationship Management software (Salesforce).
We are seeking an enthusiastic and driven team member to join the CRM/Salesforce working group as a Contract Operations Coordinator. The Contract Operations Coordinator’s role is to triage internal and external requests, review and approve signed customer contracts for accuracy of data, ensure that all contracts conform to internal policies, input or edit relevant subscription terms, and amend existing customer subscriptions as required. The team member will primarily partner with the Sales, Account Management, and Finance teams but will occasionally interact directly with Customers.

What You’ll Be Doing – the day to day

• Review incoming requests to the Contracts email inbox and route accordingly.
• Close, Amend, Convert Sales and Renewal opportunities in Salesforce.
• Daily Account Management within CRM/Salesforce.
• Serve as a resource to sales and finance regarding proper contracting.
• Analyze and ensure the accuracy of contracts as they are closed.
• Manage requests for Certificates of Insurance.
• Manage requests for vendor forms and registration.

ABOUT ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across North America, Europe and now Costa Rica!
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.
All offers are contingent upon a successful background check.
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.
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• Review incoming requests to the Contracts email inbox and route accordingly.
• Close, Amend, Convert Sales and Renewal opportunities in Salesforce.
• Daily Account Management within CRM/Salesforce.
• Serve as a resource to sales and finance regarding proper contracting.
• Analyze and ensure the accuracy of contracts as they are closed.
• Manage requests for Certificates of Insurance.
• Manage requests for vendor forms and registration