QUALIFICATIONS:

• College or university degree or diploma in child and youth work or equivalent.
• Minimum two years’ experience in a shelter or residential setting using a trauma informed approach.
• Knowledge of adolescent developmental theory and specific issues related to street youth.
• Proficient in Microsoft Office.
• First Aid, CPR.
• Ability to identify, assess and intervene differentially with youth in crisis.
• Excellent verbal and written communication skills.
• Knowledge of community resources.

• Participate in program evaluation through completion of outcome tools and surveys with youth.
• Complete all documentation relevant to incidents, intakes and discharges via the paper file, ETO and SMIS.
• Logging intakes, referrals, visitors to main reception, answering phone calls, calling emergency services when required.
• Checking and responding to email daily.