In the Payment & Settlement Services (PSS) Business Unit of ING, we are looking for a Contract & Service manager. Reporting into the COO, you will be working across the full PSS organisation. Your work is related to all services we provide to ING locations globally, as well as the services we consume from ING Hubs, ING Locations like Belgium and External Vendors)
Your role and work environment
ING’s Payments and Settlement Services (“PSS”) aims to further mature, develop and expand ING’s state of the art payments platforms and services. The PSS will focus on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant and reliable. PSS is an independent unit, combining Tech, Products and Operations functions. The Business Unit is positioned within ING’s COO domain, reporting directly into ING’s Chief Operations Officer.
The PSS is responsible for providing standardized payments and settlement services to multiple ING business lines globally (both Wholesale and Retail). With an ambition to also look for external commercialization of our payment platforms our service & contract management practice needs to be in perfect condition, consuming and providing services in a highly transparent manner.
Within the PSS, the Contract & Service Management team consists of two Contract & Service Managers (one located in Amsterdam, one located in Hubs) who manage the contracts and service agreements between the Payments Utility and its clients and providers (both Internal and External). You will be functionaly responsible leading PSS Service & Contract Management.
Responsibilities

Please refer the Job description for details