Contract Support at AA New Zealand

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Experience, Customer Service, Communication Skills, Attention to Detail, Planning Skills, Organizational Skills, Microsoft Office, Excel, CRM Systems, Standard Operating Procedures, Process Documentation

Industry

Consumer Services

Description

Working with the AA | Me mahi tahi tatou ki AA For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members. And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need. As we continue this growth journey, we’re looking for a proactive and detail-oriented Contract Support Administrator to join our Mobility Contracts team and play a key role in ensuring smooth and efficient contract management across our Mobility product portfolio. What You'll Be Doing | Mō te Tūranga In this dynamic role, you’ll support the end-to-end contract process—from generation and onboarding to performance tracking and complaint resolution—while delivering exceptional service to contractors and third-party providers. You’ll maintain accurate records in our CRM systems, prepare performance reports, coordinate meetings and travel, and assist with information gathering for reports. Your ability to create clear Standard Operating Procedures and process documentation will help streamline operations, while your collaboration with the wider team ensures contractors are onboarded and managed seamlessly. About You | Mōu You’ll bring proven administrative experience—ideally within the automotive industry—along with exceptional customer service and communication skills that allow you to build strong relationships and resolve issues effectively. Your sharp attention to detail and ability to work independently while contributing to team goals will be key, as will your strong planning and organisational skills. Proficiency in Microsoft Office, particularly Excel, is essential, and experience with CRM systems will be highly valued. You’ll have a relevant business-related qualification and proven experience in a similar role, giving you the confidence to manage complex processes and deliver outstanding support in a fast-paced environment. What We Offer | Ngā āhuatanga kei a mātou Free AA Membership for you and your whānau NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver A day off for your birthday Hybrid working arrangement Training available / career development Discounted insurance Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities. If you thrive in a fast-paced environment and enjoy making processes run like clockwork, we’d love to hear from you! Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably. We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role. From our humble beginnings as a motoring enthusiast’s club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Our purpose of caring for our Members and the people, spaces and places that are important to them drives us and connects us as a team.

Responsibilities

Support the end-to-end contract process, including generation, onboarding, performance tracking, and complaint resolution. Maintain accurate records, prepare performance reports, and assist with information gathering for reports.