WHY YOU SHOULD JOIN LIVEWEST:

This is a brilliant chance to develop your contract management expertise, enhance your stakeholder engagement skills, and contribute to the continuous improvement of our property services. You’ll be at the heart of ensuring quality, safety, and customer satisfaction—while gaining valuable experience in a dynamic and supportive environment.
This is being offered on a full time, permanent basis working 37 hours per week. Hybrid working is available for this role working 2 - 3 days per week in the Tolvaddon office, dependent on business need.
For further information about this role, and LiveWest, please view our candidate information pack.

QUALIFICATIONS:

• CDM or Health and Safety legislation qualifications.

ABOUT US:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

ABOUT THE ROLE

Are you ready to step into a pivotal role that ensures contractor performance, compliance, and value for money across our minor projects? This secondment offers a fantastic opportunity to broaden your experience, work cross-functionally, and make a real impact on service delivery and customer satisfaction.

KEY RESPONSIBILITIES:

• Ensure contractors are awarded work in line with agreements and deliver value for money.
• Issue work orders aligned with contract terms and ensure accurate pricing and valid POs.
• Monitor contractor performance using KPIs and contribute to review meetings.
• Conduct site visits, agree specifications, inspect completed works, and maintain job records.
• Collaborate with Repairs, Surveyors, and Customer Services to ensure fit-for-purpose specifications.
• Share contractor performance insights including customer satisfaction and complaint handling.
• Support Service Improvement by resolving customer issues and driving lessons learned.
• Ensure contractor compliance with Health & Safety and CDM regulations.
• Review and validate RAMS to ensure safe working practices.
• Work closely with internal teams including Finance, Procurement, Housing, and Customer Services.

To be successful in your application for the role of Contracts Manager – Minor Projects, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Trade or building knowledge.
• Knowledge of CDM and Health and Safety legislation.
• Knowledge of social housing repairs service and engagement of approved contractors.
• Ability to manage contractors providing a repairs service to domestic properties.
• IT Literate with experience of repair management systems and MS Office.
• Evidence of managing performance standards that enable successful achievement of the business plans and objectives.
• Good people skills with the ability to promote us to a range of individuals facilitating strong internal and external relationships.
• Delivery of customer led services and commitment to continuous improvement.
• Display a good standard of personal resilience and integrity.
• Able to work under pressure and deliver results to tight deadlines.
• Committed to a high level and quality customer service.
• Desirable: Good commercial awareness and negotiating skills with a full understanding of financial reports and MS Excel