SKILLS & EXPERIENCE

• Strong verbal and written communication skills.
• Excellent organisational and time management abilities.
• Customer-focused with a proactive and flexible approach.
• Team-oriented with leadership potential.
• Confident IT user with good working knowledge of Microsoft Office and CAFM systems.
• Ability to work independently and make sound operational decisions.
• Strong interpersonal skills and the ability to build rapport with stakeholders.

QUALIFICATIONS & EXPERIENCE

• Minimum GCSEs (or equivalent) in English, Maths, and Science.
• Trade background or technical qualification in building services (e.g., HVAC, Electrical, Mechanical).
• Experience in managing or supervising maintenance services in a commercial or industrial environment.
• Familiarity with statutory compliance, permit to work systems, and health & safety legislation.
• Desirable: Training or certification in specialist areas such as refrigeration, controls, high voltage systems, or confined spaces.
• Experience in preparing reports, managing budgets, and attending client meetings is advantageous.

ROLE OVERVIEW

The Contract Support Manager will assist in the delivery of high-quality facilities and maintenance services across the Yorkshire and northeast portfolio. They will have their own small standalone portfolio while acting in a supervisory capacity for the remaining Yorkshire and northeast sites, this role supports the Contract Manager in day-to-day operations, ensuring compliance, service excellence, and customer satisfaction. The Contract Support Manager will be mentored and developed by the Contract Manager with the goal of progressing into a full Contract Manager role.

KEY RESPONSIBILITIES

• Support the Contract Manager in delivering all services in line with contractual obligations and customer expectations.
• Act as the primary point of contact in the Contract Manager’s absence, ensuring continuity of service.
• Build and maintain strong working relationships with the customer and site teams.
• Supervise and coordinate the daily activities of the engineering and maintenance teams.
• Ensure compliance with statutory regulations, company policies, health, safety, and environmental standards.
• Monitor service levels and performance indicators, contributing to monthly reporting and performance reviews.
• Assist in the preparation of budgets, forecasts, and financial reports.
• Identify and support opportunities for cost savings and service improvements.
• Participate in the preparation of quotations and estimates for additional work.
• Maintain awareness of subcontractor activities and ensure quality and compliance.
• Support the implementation of training, health & safety initiatives, and quality assurance processes.
• Attend client meetings and represent the company in a professional and knowledgeable manner.
• Provide input into incident management and emergency response planning.
• Recommend improvements to building operations and service delivery.