KEY ACCOUNTABILITIES

• Ensure contractual commitments are met and exceeded
• Contract Scope understanding, contributing to ensure the Contract adhere to key deliverables (KPIs)
• Best Practice for all Contract Support tasks
• Support to the Management Team on all Financial and administrative functions
• First point of contact for all Contract financial and administrative issues
• Contract Team guidance, advice and support where required to deliver best practice
• Ensure effective management planning of own workload and diary management, ensuring capacity to support the wider team
• Ability to prioritise tasks and deputise were required to the wider team
• Drive and influence Contract Financial Plan for revenue and profit delivery, forecasting quarterly to ensure YTD Plan is exceeded
• Financial Reporting housekeeping and data cleanse
• Administrative Reporting housekeeping and data cleanse
• Reduction of aged WIP, OPOs, Invoice Pool and Debt, driving excellence Customer Service to internal and external Customers

EDUCATION

• Hold academic passes with at least GCSE Maths and English or equivalent.
• Higher educational qualifications to ‘A’ level (or equivalent)

SKILLS

• Highly computer literate
• IT Skills to achieve key tasks and give the business a sound reporting base.
• Superior written and verbal communication skills with strong oral presentation skills.
• Capable of working in a matrix environment.
• Organised and open to new ways of working to challenge inefficiencies

KNOWLEDGE

• Thorough understanding of business and customer-facing environments.
• Understands the requirements of operating in a contract environment.

EXPERIENCE

• Previous experience of a service industry role
• Been a part of a high-performing team.

PURPOSE OF THE JOB

To provide exceptional customer service and a comprehensive operational, financial and administrative service through managing contract support tasks on contract. It is key that the Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business.
The Contract Support will be expected to manage all aspects of the contract financial and administrative process, to have a competent knowledge centre specialising in all system and process flow within the company.
Your responsibilities will be to carry out efficient running of the financial and administrative systems and associated functions, supporting the Management Team to ensure all Contract Support tasks are completed to a good standard, within target and deadlines set and ensuring Contract Scope is met and exceeded.
This is a key appointment within the Contract and will require the individual to be a strong analytical individual with a can-do attitude that drives results and have a clear understanding of all financial and administrative procedures relevant to the Contract Support function. Your responsibilities must have the ability to communicate, and problem solve on all aspects associated with the financial and administrative function, always ensuring compliance with Company processes, procedures, and Contract Scope.

DUTIES

• Plan and arrange Subcontractor call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs
• Assist management team with monthly Customer Report
• Review Subcontractor performance and feedback through appropriate systems ‘MySupplier’ and ‘ValueTrack’
• General Contract Management support for the Lead Contract Support and Account Manager