Contract Support at paretofm

Bristol, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Experience, Operational Support, IT Proficiency, Organizational Skills, Communication Skills, Problem-Solving, Attention to Detail, Task Coordination, Reporting, Client Liaison, Compliance Monitoring, Process Improvement, Cost Tracking, Job Tracking, Scheduling, Team Collaboration

Industry

Facilities Services

Description

Location: Bristol, hybrid working on client sites as required Working hours: 40 hours a week, Monday - Friday Reporting to: Contract Manager Role overview You will provide comprehensive administrative and operational support to ensure the smooth delivery of services across multiple client sites. This role combines administrative accuracy with proactive operational coordination, supporting managers, service teams, subcontractors, and clients. Key Responsibilities Administration & Reporting Manage service department administration including report preparation, electronic uploads, and document organisation. Assist with quotations, purchase orders, and cost tracking. Support managers with weekly, monthly, and ad-hoc reporting, including helpdesk stats and trend analysis. Maintain accurate records in systems and close down completed jobs with associated paperwork. Job & Task Coordination Input, track, and monitor reactive and planned maintenance jobs into different systems. Allocate tasks to engineers and subcontractors, ensuring timely completion. Follow up on outstanding works, inspections, remedial actions, and paperwork. Support scheduling and ensure subcontractor Planned Preventative Maintenance is booked on time. Client & Team Communication Act as a point of contact for client queries via email, phone, or meetings. Liaise with service teams, procurement, subcontractors, and engineers to ensure smooth operations. Escalate issues to Account/Contract Managers where required. Compliance & Quality Assurance Scan, review, and maintain compliance documentation. Assess completeness of subcontractor paperwork and certificates. Monitor upcoming inspections and coordinate dates with clients and contractors. Drive continuous improvement by identifying process gaps and suggesting enhancements. Qualifications and Experience Proven administrative experience in a helpdesk, contract support or facilities background. Experience in overseeing or coordinating contractors/engineers. Strong IT proficiency including Microsoft Office and Facility Management systems desirable Excellent organisational skills with a methodical approach to tasks. Strong communication skills (written and verbal) with a professional telephone/email manner. Ability to work independently, manage multiple tasks, and collaborate effectively across teams. High attention to detail and accuracy in all aspects of work. Self-motivated, adaptable, and proactive in problem-solving.

Responsibilities

Provide comprehensive administrative and operational support to ensure smooth service delivery across multiple client sites. Manage service department administration, assist with reporting, and coordinate tasks among engineers and subcontractors.