ABOUT GROUND UP PROPERTY SERVICES

Welcome to Ground Up Property Group, your trusted partner for both planned and reactive facilities maintenance.
Available in and out-of-hours, we keep properties and grounds running smoothly - so you can focus on what matters.
We pride ourselves on efficient service delivery, strong communication, and trusted partnerships with our staff and subcontractors.

REQUIRED SKILLS & EXPERIENCE

• Understanding of property maintenance trades and terminology.
• Excellent organisational and time-management skills.
• Strong attention to detail and a methodical approach to data entry.
• Confident communicator – both written and verbal– able to build positive working relationships with internal teams and external partners.
• Ability to thrive in a fast-paced, reactive environment.
• Problem-solving mindset with the ability to prioritise under pressure.
• Familiarity with job management software (e.g. eWorks or similar).
• Experience in a coordination or scheduling role, ideally within property maintenance, facilities management, or a related field.
• Health and Safety awareness.
• Experience working with subcontractor networks.

ROLE OVERVIEW

We are seeking a proactive and highly organised Contractor Administrator to manage the smooth allocation of jobs to both internal field staff and external subcontractors.
The successful candidate will be responsible for inputting clear and accurate job instructions into our system (eWorks), liaising with contractors and internal teams, and ensuring efficient scheduling of works.

KEY RESPONSIBILITIES

• Input new job requests into the eWorks system, ensuring all necessary details and instructions are captured accurately.
• Allocate jobs to internal field staff and subcontractors based on availability, location, skill set, and urgency.
• Maintain clear and consistent communication with subcontractors and field operatives regarding job details, access arrangements, and expected timeframes.
• Monitor job progress through eWorks and update records as needed.
• Ensure all documentation, photos, permits, and risk assessments are attached to jobs where required.
• Work closely with the Service Desk Team and Operations Team to coordinate reactive and planned works.
• Follow up on incomplete, overdue, or problem jobs and escalate issues where appropriate.
• Assist in the onboarding of new subcontractors, including obtaining necessary compliance documentation.
• Support the wider Ground Up team in ensuring a high standard of service delivery.