Contractor Sales at Hingham Lumber Co Inc

Cohasset, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

27.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Relationship Building, Communication, Upselling, Product Knowledge, Order Processing, POS Efficiency, Interpersonal Skills, Listening Skills, Organizational Skills, Multitasking, Teamwork, Merchandising, Problem Solving

Industry

Retail

Description

Description The Contractor Counter team builds instant rapport with builders, remodelers, architects, and homeowners seeking to understand their needs and achieve customer satisfaction. This role has a clear path of opportunity to grow within the Lumber department team. They are the first contact with our customer base and relied upon for advice and direction to the appropriate products or product experts to consult with at Hingham Lumber Company. The careful qualification they do with each customer allows for the rest of their team (PM, PS, GM) to remain focused on larger, more complex projects and our core customers. GOALS Maintain a welcome atmosphere to all customer types at the counter and assist them to get in & out quickly and efficiently while building relationships that offer customers a place to share their challenges so we may help find solutions and ultimately become an extension of their business. Take the time needed to properly qualify each customer before sending to the next HLC team member that can accurately assist that customers’ needs. Accurately write orders and schedule for delivery. Continually push towards Point of Service (POS) efficiency by identifying and resolving issues that slow down our ability to accurately and efficiently get customers in & out. Answer phone calls and respond to questions related to products stocked at Hingham Lumber, and recommend products. Ask/offer assistance to customers that approach the deck display. Upsell, add-on sales. Provide our customers with ideas, services, options to help solve their problems. Assist Project Managers prospecting efforts by gathering information from accounts that fit our BBY profile Maintain all Lumber & building material displays, stock of samples, and maintain a clean, orderly desk at all times. Merchandise the desk as suggested by Project Managers. Keep counter clear of debris and clean surface at the end of each workday Ensure the desk is never left unattended Requirements Minimum 2 years’ experience in similar position (Industry related preferred) Ability to create and grow relationships with customers Excellent phone manner Strong work ethic Promotes teamwork within the organization Positive disposition Professional appearance Excellent communication and customer service skills Strong listening and interpersonal skills Good organizational skills and ability to multitask Work independently and resourcefully Minimum high school education

Responsibilities

The Contractor Sales role involves building rapport with customers, qualifying their needs, and providing expert product advice to facilitate efficient service. Responsibilities include processing orders, managing displays, and supporting the broader team by identifying sales opportunities and maintaining a professional counter environment.