AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
At AutoNation, we’re not just interested in keeping up with the times - we’re dedicated to leading the charge. We’re passionate about innovation and pushing the boundaries of what’s possible, all while keeping our customers, coworkers, and communities in the driver’s seat. We believe that together, we can create a brighter future for everyone.
So what do you say? Are you ready to be part of something big?
The successful candidate will own the change management process in a dedicated role as Change, Problem, and Incident Manager. Supporting CAB, proactive problem management. The Change and Problem Manager will be responsible for overseeing the ITIL-based change management and problem management processes within the organization. This role focuses on driving the successful implementation of changes while minimizing the impact on services, as well as ensuring that root causes of incidents are identified and resolved to prevent recurrence. The individual will work closely with senior stakeholders, project teams, and technical personnel to align IT changes with business objectives and ensure seamless service continuity.

EXPERIENCE

• 5+ years of experience in IT support, service desk, or incident management roles.
• Experience using IT service management (ITSM) tools such as ServiceNow, Remedy, or other incident management platforms.
• Knowledge of ITIL incident management processes and best practices is highly preferred

WHAT SKILLS WILL YOU HAVE:

• Strong knowledge of ServiceNow and its ITSM, and ITOM Modules.
• Strong understanding of ITIL-based change and problem management processes.
• Ability to quickly ramp up in evolving and challenging technical environments.
• Proficiency in using ITSM tools for managing change and problem records.
• Strong problem-solving and analytical skills, with the ability to assess incidents and determine the best course of action.
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with technical teams and business stakeholders.
• Strong organizational skills and attention to detail, with the ability to manage multiple incidents and priorities simultaneously.
• Ability to work under pressure and in a fast-paced environment while maintaining a high level of professionalism.
• Familiarity with monitoring and alerting tools to detect and manage incidents.CERTIFICATIONSITIL Foundation certification or other relevant certifications in IT service management is preferred.
  AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world