Contractor Services Manager Minden at Moana Nursery

, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

60000.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inventory Management, Financial Literacy, Analytical Skills, Communication Skills, Horticulture Expertise, Supervising Experience, Point of Sale Systems, Retail Management, Organizational Skills, Detail Oriented, Sales Strategy, Safety Policies, Team Leadership, Problem Solving, Multi-tasking

Industry

Retail

Description

Description Contractor Services Manager Moana Nursery will start servicing landscape contractors and professionals at our Minden Farm starting in Spring of 2026. We are looking for a team leader to manage this re-wholesale outlet in conjunction with our contractor services team in Reno and our growing team in Minden. Your Future Role: As the Contractor Services Manager of our Minden Farm location, you are responsible and accountable for the day-to-day operations of the business, servicing the contractor customers’ needs, and the financial performance of the operation at this location. Together with our retail and growing teams our objective is to grow this business segment by ensuring we maintain high levels of quality plant material, replicate our existing customer service processes and develop a proactive sales strategy to add new customers. This position will work with our existing Farm Manager in Minden to ensure the security, safety and maintenance of the facility as well as the equipment necessary to operate the business. To succeed, the individual in this role will actively seek out the contractor business by engaging with each contractor/landscaper for future available transactions. The individual will act as the liaison between our vendors/farm to meet the needs of the contractors and landscape customers. This role will support accuracy of our inventory through ordering, receiving and transferring activities from our farms while balancing inventory between our three Nevada stores. This position communicates with customers frequently throughout the day, completes transactions via our Point-of-Sale System and ensures our team provides excellent customer service from start to finish. This position operates equipment such as fork lifts, skid steers, delivery trucks, and UTVs. Your Specific Job Responsibilities: Upholds Moana Nursery's strict safety policies Shows up on time ready work Ensures the operational hours of the business can be achieved Communicates regularly with retail team & accounting Maintains inventory accurately and in good health Completes thorough and accurate pre-trip safety checks on equipment Communicates regularly with fleet manager to ensure Preventative Maintenance is completed regularly Answers customer questions about our products and services Promptly responds to customer needs, requests for service or assistance Creates Estimates for customers Takes orders over the phone, in person and thru email and inputs data into system Coordinates customer pick-ups and deliveries Makes sure that marketing, directional, and safety signage is in place and up to date Analyzes performance - actual results comparisons and lessons learned Carefully loads product into vehicles and unloads them safely for our customers Lifts and moves heavy objects such as trees, bags of soil Has the ability and willingness to interact with and provide exceptional customer service to our customers Physical Requirements & Activity: Applicant must be able to lift 75 lbs. Applicant must be able to work outdoors for an extended period of time as needed Applicant must be able to work at a computer for extended periods of time when required Expertise & Experience Requirements: High School or equivalent degree Supervising Experience (minimum 1 year preferred 3 years) Financial literacy and analytical/problems solving skills Strong verbal and written communications Proficient in basic level computer skills Organized and detailed Horticulture expertise Nice To Have Skills or Experiences: Retail Management Experience Experience with EPICOR Eagle Works well under pressure and is able to prioritize and multi-task Experience working a Point of Sale system Experience in the landscaping industry Your Future Work Schedule: Our Minden location will be open 5 days a week from 7:00 am to 3:30 pm, during the spring season we’ll be open on Saturdays for half a day. We are looking for teammates that can work during the week and potentially on Saturdays, totaling at least 40 hours. We may require occasional flexibility depending on business needs. Please make sure you list your availability on the application. Your Future Salary & Benefits: The starting rate for this position is $60,000 per year and increases based on experience, expertise and responsibilities. Other benefits for this role include: Paid Time Off Health Insurance (must meet minimum hours worked) 401K with matching payment from company Dental Insurance Vision Insurance Store Discount Training & Educational Opportunities Career Advancement The Ideal Candidate: The ideal candidate shows up on time everyday ready to work. Loves being outside, being active and working with other people. Pays attention to details, is risk adverse and safety conscious. This individual understands what it takes to be safe and doesn't take shortcuts while doing so. The ideal candidate wants to be part of a team that succeeds together while they grow individually. Is open and willing to learn and do more. If you are looking for a career and not just a job this position might be right for you. There is plenty of opportunity to grow your career at Moana Nursery and this position is a great way to show us what you are about. About Moana Nursery: Moana Nursery is a vertically integrated, family-owned company specializing in growing, selling, installing and maintaining top quality, High Desert products and services that beautify and enhance our communities. Established in 1967, we are northern Nevada's premier garden center nurseries and landscape services supported by Oregon's best "Hardy Plant" wholesale nursery. We are recognized both regionally and nationally as an industry leader, community member and a consumer favorite. We are committed to continued education and community involvement. If you want a career not a job and want to grow as a person, we might be the right fit for you. The Application Process: Apply online. We'll review quickly and get back to you via email or text. If it looks like you are a good fit for this position or any other open position we'll set up an in-person interview quickly. We intend to hire fast, as soon as you are ready! Equal Opportunity Employer: Applicants are considered for all positions without regard to race, color religion, sex, national origin age, marital status or the presence of non-job-related medical condition or handicap. In addition, Moana Nursery will provide reasonable accommodations for qualified individuals when appropriate. Requirements Your Future Role: Position is responsible for operating performance of Moana Nursery’s Garden Centers. Position is accountable for day-to-day operations, the customer shopping experience, and the financial performance of both the retail store and the related businesses. In conjunction with the Director of Green Goods Purchasing & Contractor Services, GM of Retail Operations, the other store managers and buyers this position is instrumental for implementing policies, strategies and organizational improvements that support continued well balanced, profitable growth. Ultimately, this position ensures all operations are conducted safely, efficiently and profitably. Principal Responsibilities & Accountabilities: Upholds Moana Nursery's strict safety policies Customer Interaction/Service/Listening The Customer Shopping Experience Inventory Management Staffing, Scheduling and Training Forecasting & Planning Communication Management/Leadership Financial Performance Performance Analysis – Actual Results Comparison and Lessons Learned Facility Management & Upkeep Coordination/Execution of events Assists with floral operations Helps plan and execute seasonal shifts Identifies issues and opportunities that require Moana Nursery to change Key Performance Results: Success in this position directly impacts the success of Moana Nursery’s operating performance. Primary Performance Measurements: The four most important measurements of success for this position. Labor Efficiency Inventory Accuracy (shrink/spoilage) Controllable Gross Margin - $ & % Customer Service – Net Promoter Score & Secret Shopper Secondary Performance Measurements: Other important measures that indicate success in the position. Safety (Accidents & Injuries) eCommerce operations and volume Inventory $ Value and Accuracy Gross Margin $ & % Inventory Turns Receiving Accuracy Labor Cost $ & % Material Cost $ & % Teammate Engagement Customer Count & Average Ticket Spoilage Inventory

Responsibilities

The Contractor Services Manager is responsible for the day-to-day operations of the Minden Farm location, ensuring customer needs are met and financial performance is achieved. This role involves managing inventory, engaging with contractors, and maintaining safety and operational standards.