WHAT WE’RE LOOKING FOR:

• A background in administration, with a sharp eye for detail and strong organisational skills.
• Previous experience in a customer service or support environment.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Confident communication – written and verbal – with the ability to tailor your tone to suit different audiences.
• A proactive approach to problem-solving and the ability to manage multiple priorities.
• A commitment to maintaining compliance and safeguarding RAC interests through accurate record keeping

ABOUT THE ROLE

As a Contactor Support Administrator, you will be overseeing all the roadside contractor’s insurance alongside H&S audits. If you’re highly organised, passionate about delivering exceptional service, this could be the role for you. This role is a full-time, permanent role in our offices based in Bescot.

WHAT YOU’LL BE DOING:

• Provide high-quality support across our UK and ROI contractor network, ensuring service excellence at every touchpoint.
• Process and analyse contractor payments with accuracy, maintaining financial integrity and compliance.
• Maintain up-to-date records for insurance, certifications (PAS43, ISO9001), health & safety, and contractual documents.
• Manage contractor data within our systems – creating, updating, and archiving as necessary.
• Support audits and compliance checks with professional communication and strong documentation.
• Be flexible to support business needs, occasionally outside of standard working hours.