KEYLOOP BRIDGES THE GAP BETWEEN DEALERS, MANUFACTURERS, TECHNOLOGY SUPPLIERS AND CAR BUYERS.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

PURPOSE OF ROLE:

Provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Asset & Billing Management Lead as part of the C&BM team. You will apply your excellent subject matter knowledge to support our ‘major accounts’ client base. Responsible for the coordination of the End-to-End Contract and Billing support in line with Keyloop policies and procedures to ensure both our business partners and clients are operationally supported to deliver the best level of service

KEY DUTIES & RESPONSIBILITIES

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• Looking for bilingual candidate who can speak French(minimum B2) and English(Excellent).

• Controls & manages client invoicing and credit management E2E process and procedures for our major accounts’ portfolio
• Maintains and is responsible for accurate service contract management and contract cancellation according to the Keyloop terms & conditions
• Performs New customer set-up examination and credit check review
• Reviews and performs Customer master amendments, customer block - only complex/disputed queries
• Accountable for managing queried quote validation and related issues resolution in line with defined SLA’s
• Works with Collections, where applicable, in investigating and resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for Keyloop
• Supports and actively participates in the continual improvement of the contract & billing processes
• Communicate and collaborate professionally with customers and Keyloop associates at all levels
• Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.
• Responsible for producing accurate reports (pre-closing, after closing), in line with MEC timetable for leadership
• Ensuring all processes are always compliant with internal rules & requirements
• Manages ad-hoc requests from line manager
• Live by the Keyloop values in your daily behaviors, communications, and actions
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• Experience in dealing with customers at all levels

• Competent in MS Word, Excel, and Outlook
• A working knowledge of SalesForce, NetSuite, Navision Business Central
• Ability to manage and prioritize workload
• Proficient in English