Contracts Engineer (9 Month Contract) at Rotork Controls

Santiago, Santiago Metropolitan Region, Chile -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Journey Management, Orchestration, Customer Communication, MRP System, Quotations, Lead-times, Order Queries, Liaison, Negotiation, Contract Reviews, Prioritisation, Expediting, Quality Complaints Resolution, Credit Notes Preparation, Manual Invoicing, Process Improvement

Industry

Industrial Machinery Manufacturing

Description

Company Description Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business. Job Description The Contracts Engineer will own the end-to-end customer order journey: from first click to final delivery. You'll orchestrate across engineering, purchasing, and manufacturing to turn requirements into reality. Keep customers informed, expectations exceeded, and issues solved before they become problems. You're not just managing orders; you're building trust and delivering excellence at every touchpoint. Key Responsibilities and Outcomes: Inputting of customer orders and changes using the company MRP system Use price lists to provide customers with accurate quotations and lead-times To identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood To liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements To diligently and accurately carry out contract reviews of customer orders To work with the Engineering department to effectively prioritise and expedite engineered orders through to production release To work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution To prepare credit notes and manual invoices as required To organise the working day so that priorities are addressed, customer expectations are met and internal delays reduced To seek and implement improvements within your department and the wider company where appropriate To use existing procedures to solve routine or standard problems To undertake any other job function as required by the Contracts Supervisor Qualifications Qualifications & Technical knowledge: Essential Degree or mechanical engineering qualification or equivalent Typically 2 years of relevant experience in a similar role Understanding of engineering drawings Commercial awareness or a background in Customer Service Knowledge of material pricing Desirable Experience of the valve industry Personal Specification: Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met to the full Good attention to detail and ability work under pressure Good communication skills, customer focused, ability to multitask and good at executing tasks Ability to approach challenges with a proactive mindset and find solutions to problems Additional Information Department: Sales Support Americas

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Responsibilities

The Contracts Engineer will manage the entire customer order lifecycle, from initial request through final delivery, by coordinating efforts across engineering, purchasing, and manufacturing departments. Key duties include accurately inputting orders into the MRP system, providing quotations, resolving customer queries, and diligently reviewing contracts.