Contracts Engineer (9 months fix-term contract) at Rotork Controls

Bilbao, Autonomous Community of the Basque Country, Spain -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contracts Management, Customer Service, Negotiation Skills, Technical Knowledge, Mechanical Knowledge, Electrical Knowledge, Attention to Detail, Problem Solving, Communication Skills, Multitasking, Commercial Awareness, Engineering Drawings, Material Pricing, Revenue Forecasting, Electric Actuators, Pneumatic Actuators

Industry

Industrial Machinery Manufacturing

Description

Company Description Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Job Description Position Snapshot: Contract: 9-month fixed-term contract Location: Bilbao, Spain Work setup: During the first half of the assignment the role will be fully on-site, transitioning to a hybrid model in the second half (3 days on site, 2 days remote) This is a key role to provide exemplary levels of service to our customers by managing orders from receipt through to delivery. Work with partners to ensure the customers’ requirements are met in full. Ensure that the customer is kept always up-to-updated on order developments whilst managing any issues in a proactive manner. Reporting to the Customers Service Manager, in this role you will work with other departments and suppliers to effectively prioritize and expedite orders through to production release and with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution. In this role you will identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements, diligently and accurately carry out contract reviews of customer orders. This role would suit a determined problem-solver, experience of the valve industry and good knowledge of electric actuators. You must have prior technical knowledge and experience in electric actuators contracts management and attention to detail together with a strong commitment to top-quality customer service. Qualifications Bachelor degree in Engineering or Diploma in Higher Education Desirable at least 1/2 years of relevant experience in a similar role Understanding of engineering drawings Commercial awareness and strong understanding of commercial jargon Background in Customer Service Knowledge of material pricing Understanding of revenue forecasting Knowledge of Microsoft AX / D365 Fluent Spanish and upper Intermediate English level required (B2+) Desired knowledge and experience in electric and pneumatic actuator products The Successful Candidate will have: Negotiation skills Experience in manufacturing/engineering and contractual environment Good technical, mechanical and electrical actuator knowledge Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met to the full Good attention to detail and ability to work under pressure Good communication skills, customer focus, ability to multitask at executing tasks Ability to approach challenges with a proactive mindset and find solutions to problems Department: Sales Support EMEA

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Responsibilities

The role involves managing orders from receipt through to delivery, ensuring customer requirements are met and keeping customers updated on order developments. The engineer will also work with various departments to prioritize and expedite orders and resolve customer quality complaints.