Contracts Engineer at Rotork Controls

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Quotation, Lead-times, Order Queries, Negotiation, Contract Reviews, Prioritisation, Expediting, Quality Complaints Resolution, Credit Notes, Invoicing, Process Improvement, Problem Solving, Customer Relationship Management, Attention To Detail, Multitasking

Industry

Industrial Machinery Manufacturing

Description

Job Description The Contracts Engineer will own the end-to-end customer order journey: from first click to final delivery. You'll orchestrate across engineering, purchasing, and manufacturing to turn requirements into reality. Keep customers informed, expectations exceeded, and issues solved before they become problems. You're not just managing orders; you're building trust and delivering excellence at every touchpoint. Key Responsibilities and Outcomes: Inputting of customer orders and changes using the company MRP system Use price lists to provide customers with accurate quotations and lead-times To identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood To liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements To diligently and accurately carry out contract reviews of customer orders To work with the Engineering department to effectively prioritise and expedite engineered orders through to production release To work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution To prepare credit notes and manual invoices as required To organise the working day so that priorities are addressed, customer expectations are met and internal delays reduced To seek and implement improvements within your department and the wider company where appropriate To use existing procedures to solve routine or standard problems To undertake any other job function as required by the Contracts Supervisor Qualifications Qualifications & Technical knowledge: Essential Degree or mechanical engineering qualification or equivalent Typically 2 years of relevant experience in a similar role Understanding of engineering drawings Commercial awareness or a background in Customer Service Knowledge of material pricing Desirable Experience of the valve industry Personal Specification: Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met to the full Good attention to detail and ability work under pressure Good communication skills, customer focused, ability to multitask and good at executing tasks Ability to approach challenges with a proactive mindset and find solutions to problems Additional Information Rotork DNA and Behaviours Our greatest achievements come from working together. When we unite around a shared purpose, support one another and bring our unique strengths, there’s nothing we can’t achieve. Our DNA and behaviours capture what this means at Rotork. By embracing them in all we do, we deliver results safely and sustainably, drive accountability and a growth mindset, stay agile – and go further. Together. Our DNA—'We Value Our Customers, We Grow Together, We Win as a Team’—is the foundation of who we are. By living these behaviours, we keep each other safe, value our customers, and move Rotork forward—Together. By living our DNA and behaviours, we collaborate for success across every area of our business. For the benefit of our customers, each other, Rotork and the world. Department: Sales Support Americas

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Responsibilities

The Contracts Engineer is responsible for managing the entire customer order journey, from initial click to final delivery, by orchestrating efforts across engineering, purchasing, and manufacturing. Key duties include accurately inputting orders into the MRP system, providing quotations, resolving order queries, and diligently conducting contract reviews.