COMMISION ACHIEVABLE WITH THIS ROLE

As a Project Manager, you will play a pivotal role in overseeing the management and strategic growth of key accounts within the facilities management sector. You will be highly knowledgeable in joinery and general fabric works, enabling you to confidently manage technical aspects of service delivery and ensure high standards of workmanship across all sites.
You will be responsible for maintaining strong, collaborative relationships with clients, acting as a point of contact for queries and updates. You’ll identify opportunities for service improvement and business growth, consistently aiming to exceed client expectations. Leveraging your technical expertise and proactive approach, you will drive operational excellence and contribute to the long-term success of both clients and the business.

KEY RESPONSIBILITIES:

• Support the Key Account Manager in the delivery and management of the contract.
• Address and resolve client issues, concerns, and escalations promptly and professionally.
• Monitor account performance and suggest improvements to optimise service delivery.
• Ensure accurate and timely renewal of contracts, including conducting SLA reviews and negotiations.
• Maintain high standards of service delivery in line with the account contract.
• Conduct regular audits and assessments of service quality, promoting continuous improvement.
• Collaborate closely with internal teams (operations, finance, service delivery) to ensure service alignment.
• Coordinate with facility management teams to ensure timely response to client requirements.
• Prepare detailed reports on client performance, service levels, and overall account health.
• Analyse client feedback and service data to identify trends and areas for development.
• Provide strategic recommendations for enhancing services and strengthening client engagement.