ABOUT US

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our residents want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
Within the Compliance and Technical Services directorate at MTVH our key focus is to ensure our residents homes are warm, safe and dry. Due to expansion across the Heating team, we currently have 2x Contract Officer vacancies available. The below describes the role of the Contract Officer positions.

ABOUT US

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document

KEY RESPONSIBILITIES

• Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary
• Challenge poor service in line with KPIs, and to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractors contract manager/s, and MTVHs Contract Manager
• Conduct regular reviews to ensure data integrity.
• Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate.
• Working with the Contract Manager plan, instruct and monitor servicing, repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are in line with KPIs Be responsible for the contractor keeping the relevant stakeholders informed of these works.

WHAT YOU NEED TO DO NOW

If you’re interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click ‘apply now’ to forward an up-to-date copy of your CV.