Control Assurance Analyst at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Customer Engagement, Bilingual Communication, Risk Management, Stakeholder Management, Attention to Detail, Equities Knowledge, Stockbroking Knowledge, Mandarin Language Skills, Cantonese Language Skills

Industry

Financial Services

Description

Full-time, Permanent Opportunity Hybrid working Chinese language skills sought after for this role See yourself in our team: Your role will sit within the CommSec COO Quality Assurance Team. You will be responsible for supporting the CommSec Customer Engagement and Broking teams through reviewing phone and written communications with customers to ensure that we are delivering a superior customer experience and adhering to business practices to minimise risks. Do work that Matters You will play a critical role within the business by performing quality assurance reviews across CommSec Customer Engagement and Broking. More specifically you will Perform quality assurance call and email reviews across CommSec Customer Engagement and Broking including bilingual reviews Provide constructive feedback and suggestions to support leaders and the frontline in having quality conversations with our customers Identify and present trends, gaps and risks at both an individual and centre level. Ensure compliance and operational risk incidents are identified and raised in a timely manner We're interested in hearing from people who have Essential: Detailed or SME knowledge of equities and stockbroking. Mandarin language skills, with strong spoken and written communication. A risk mindset and demonstrate the ability to identify and manage risk. Stakeholder management skills. Attention to detail. Desirable: Exposure to CommSec. Cantonese language skills Tertiary qualifications in finance, accounting, or related subjects. If this sounds like the role for you, apply today! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 20/11/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

You will perform quality assurance reviews across CommSec Customer Engagement and Broking, including bilingual reviews. Your role will involve providing feedback, identifying trends, and ensuring compliance with operational risk incidents.