Control Center Officer at DSI Security Services

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

17.0

Posted On

09 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Monitoring, Emergency Dispatch, CCTV Operation, Radio Communication, Incident Reporting, Visitor Control, Microsoft Office, Multitasking, Crisis Management, Documentation

Industry

Security and Investigations

Description

Control Center Officer | $17.00/HR COMPANY OVERVIEW DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service. At DSI, we believe our employees are our greatest asset. Through strong leadership, training, and support, we provide opportunities for growth while maintaining a culture centered around integrity, teamwork, and customer service. JOB SUMMARY DSI Security Services is currently hiring a Control Center Officer for a high-profile client location in Alpharetta, GA. This position plays a critical role in monitoring security operations, dispatching emergency response personnel, maintaining communication systems, and supporting site safety and emergency procedures. The ideal candidate will possess strong communication skills, excellent attention to detail, the ability to remain calm under pressure, and solid computer proficiency. RESPONSIBILITIES Responsibilities include, but are not limited to: • Monitor and document security alarms, fire alarms, emergency notifications, and routine service calls • Dispatch security and emergency personnel as needed • Operate radio communication systems for internal security operations and emergency coordination • Monitor CCTV systems and remote cameras • Respond appropriately to emergency and non-emergency situations • Receive and relay routine and emergency telephone calls • Maintain visitor control records and related documentation • Complete security and emergency service reports accurately and professionally • Enforce site access procedures and security regulations • Support emergency response efforts including fire, medical, weather, and hazardous material incidents • Monitor severe weather and lightning detection systems • Conduct patrols and assist with additional security assignments as needed • Cross-train at additional security posts and positions QUALIFICATIONS • High school diploma or equivalent required • Previous security, dispatch, control center, or emergency communications experience preferred • Strong computer skills, including Microsoft Office applications • Excellent verbal and written communication skills • Ability to multitask and remain calm in high-pressure situations • Strong attention to detail and documentation skills • Ability to work independently and as part of a team • Must be able to pass all required pre-employment screenings DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran. DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

Responsibilities

The officer is responsible for monitoring security and fire alarms, dispatching emergency personnel, and operating CCTV and radio communication systems. They also maintain visitor records and support emergency response efforts for medical, weather, or hazardous material incidents.