About the Company
As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at
www.msssecurity.com.au
.
About the Role
MSS Security is seeking experienced Control Room Operators to join our team at a high-profile client site in the heart of Sydney’s CBD.
This is an exceptional opportunity to work at one of our most prestigious and secure locations, playing a key role in the real-time protection of people, assets, and infrastructure. You will be operating within a fast-paced, high-tech control room, monitoring a complex network of over 500+ CCTV cameras and supporting coordinated responses to incidents across the site.
What’s in it for you?

We recognize the importance of rewarding great performance and offering meaningful benefits. Here’s what you can expect in return:

• $28.86 per hour (Level 4) + superannuation + applicable shift loadings
• Sydney CBD location with easy access to public transportation
• Long-term, secure role at a high-profile site with modern infrastructure
• Ongoing training and career development through MSS Security’s national learning platform
• Access to nationally recognised certifications and upskilling pathways

Roles and Responsibilities

As a Control Room Operator, your duties will include:

• Monitoring CCTV, access control, and alarm systems to detect and respond to suspicious or unauthorised activities
• Logging and escalating incidents in line with site protocols
• Conducting regular system checks to ensure all surveillance and communication equipment is functioning
• Preparing accurate and timely incident reports and logs
• Maintaining situational awareness and providing ongoing operational support to site security personnel
• Liaising with emergency services and site stakeholders as required
• Complying with all relevant procedures, legislation, and MSS Security standards

What We’re Looking For
We’re looking for high-calibre professionals who are confident, reliable, and thrive under pressure. You will need to bring focus, technical competency, and strong communication skills to the role.

Minimum Requirements:

• Demonstrable experience working in a control room or security operations centre
• Proven ability to operate complex CCTV and security management systems
• NSW Security Licence (with Control Room function)
• Current First Aid and CPR certifications
• Availability to work across a 24/7 rotating roster, including weekends and public holidays
• Strong attention to detail and ability to remain alert during long periods of monitoring
• Effective communicator with excellent verbal and written English skills
• High level of computer literacy and familiarity with incident reporting tools
• Ability to work independently and collaboratively within a team environment

Master Licence Number: 408742075
How to apply
MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your CV.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you

• Monitoring CCTV, access control, and alarm systems to detect and respond to suspicious or unauthorised activities
• Logging and escalating incidents in line with site protocols
• Conducting regular system checks to ensure all surveillance and communication equipment is functioning
• Preparing accurate and timely incident reports and logs
• Maintaining situational awareness and providing ongoing operational support to site security personnel
• Liaising with emergency services and site stakeholders as required
• Complying with all relevant procedures, legislation, and MSS Security standard