Control Room Operator at Te Herenga Waka—Victoria University of Wellington

, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCTV Monitoring, Electronic Access Control, Emergency Response Coordination, Risk Assessment, Conflict Management, Communication Skills, Attention To Detail, Genetec, Gallagher Systems, Customer Service

Industry

Higher Education

Description

* Do you have control room operator experience or extensive experience in the security profession? * Are you a highly organised, self-motivated individual and enjoy working within a caring team environment? * Can you work under pressure to provide a high standard of service and contribute positively to a dedicated team? Kōrero mō te tūranga - About the role Te Herenga Waka - Victoria University of Wellington is currently looking for a Control Room Operator to join the Campus Safety and Security team. If you like being part of a professional team, with a focus on ensuring our people are learning and working in a safe secure environment, then come and join our whanau. The role will be responsible for supporting the university’s core function by having a focus on people and their safety and security. Key responsibilities:  * Providing a range of services that support the safety and security of students, staff, and guests on the University’s campuses.  * Monitor and control electronic access and CCTV across the University campuses. * Maintain accurate and timely written records of all activity and requests during your shift. * Coordinate emergency and incident responses. * Be proactive ensuring the smooth running of the university by providing clear and accurate information to our security officers out in the field. Ō pūmanawa - About you If you believe in providing a strong customer-focused service, have a high degree of empathy, ability to take the initiative, are astute, and contributes positively to the team culture, then this if your role. You will thrive in this role with a professional manner with people, an ability to influence and manage conflict, great communication skills, strong attention to detail, and self-management skills. Key requirements: * Outstanding people and communication skills including the ability to adjust to different situations. * Ability to assess risk and develop strategies to reduce risk. * Being team player as well as having individual responsibilities. * Previous security experience, especially in similar control room environments, is desirable but not essential. * Intermediate computer skills, experience with Genetec and Gallagher systems. We are looking for people who can work a roster pattern of 2 morning, 2 afternoon and 2 nights across weekday/weekends/public holidays shifts to ensure we provide 24/7 service. Role Description: Click here to see further information, including salary details. [https://vuw.sharepoint.com/:b:/s/VacancyRoleDescriptions/IQCN5w0Dm41dQL0r04nDhkVxAY4c6xGeXDINvTrSkl5h2dE?e=nUKpZ4&download=1] If this link is not available, click 'apply' to view this on the University careers page. Close date for vacancy: 10 July 2026. Contact details for vacancy: If you have any questions regarding this role please contact Terry Tearikiau (terry.tearikiau@vuw.ac.nz). How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted. Mō Te Herenga Waka - About Our University Te Herenga Waka - Victoria University of Wellington [https://www.wgtn.ac.nz/about] is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here. Explore the many benefits [https://www.wgtn.ac.nz/about/working-here/employment-information] of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction [https://www.wgtn.ac.nz/about/governance/strategic-plan] and learn more about our research expertise [https://www.wgtn.ac.nz/research/strengths/faculty]. Ētahi kōrero hai āwhina i a koe - Why you should join our team Campus Operations, part of the Office of the Chief Operating Officer, keeps the University running smoothly. From top-notch facilities to seamless services, we ensure everything is in tip-top shape. Join us and be the backbone of our vibrant campus, where every day is an opportunity to build a better environment for learning and growth.

Responsibilities

The role is responsible for monitoring CCTV and electronic access systems to ensure the safety of students, staff, and guests. It involves coordinating emergency responses and providing accurate information to field security officers.