Job Purpose
We are seeking a professional control room supervisor to join our expanding team within a newly built prestigious development in central London. The successful candidate (SIA DS/SG & SIA CCTV licensed) will be responsible for maintaining the day-to-day security requirements, maintaining a corporate image and high standards of professionalism. This is a full-time role, working on average 54 hours per week (week 1: Wednesday - Sunday nights 1900-0700, week 2 Thursday - Sunday nights 1900-0700, then repeats). We offer a competitive rate of pay of £14.54 per hour and you will be entitled to 25.2 days holiday per annum.
Key Responsibilities
To monitor the CCTV, fire, and security systems, ensuring that all security processes are adhered to
Supervise and oversee the shift team and provide full support to the Site Security Manager
Ensure all staff on the shift are fully trained with all site procedures/relevant systems
Ensure shift handovers are reviewed and completed to a high standard by all staff
Ensure your team are fully aware and conversant with the day’s activities
To ensure that all incidents are managed and responded to
Anticipate clients’ needs/problems before they arise and that their expectations are met and exceeded each day
Ability to work using your own initiative and manage team members where required
Ensuring that the Estate remains safe and secure at all times
Ensure building/access pass requests are actioned promptly
Ensure that all incidents are reported and responded to correctly
Be seen as a visible customer focused professional greeting and engaging with visitors
Provide a consistent professional service at all times
Communicate visitor/client arrivals to the relevant person promptly
Key and asset Management via MyTag. Previous working experience with MyTag, or similar, would-be beneficial
Maintain a high security awareness at all times
Undertake patrols and inspections in accordance with management instructions when required
Proficient use of relevant communications equipment will require candidate to have good communication skills
Ensuring all H&S policies are adhered to
Ensure all tasks and assignments are carried out to a high standard
Must have a full understanding of the cross functions covered by each division- i.e., front of house, loading bay, control room incident management and response
Ensuring that no un-authorised persons are permitted in prohibited areas
Issue visitor passes using agreed processes and procedures
Ensure thorough incident reports are completed and these are submitted within the agreed timeframe
Work alongside other service providers to achieve shared client goals through a ’one-team approach’
Strategic planning of the security function
Ensure compliance with SLA requirements, minimizing risks to all associates in the client’s business
Responsible for rota creation, ensuring extra cover requests are booked and full manning levels maintained
Must have an awareness of electronic solutions such as CCTV & access control, key holding, post room and general business support.
Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures
Ensure all staff uniforms are of a high standard with a clean-cut presentation at all times

Please refer the Job description for details