Control Tower, Carrier Performance Management Analyst at Schneider Electric Industries Malaysia

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, KPI Tracking, Data Analysis, Tableau, Carrier Management, Root Cause Analysis, Stakeholder Engagement, Continuous Improvement, Logistics Operations, Performance Reporting, Dashboard Automation, Transportation Management

Industry

Automation Machinery Manufacturing

Description

The Control Tower Performance analyst is responsible for driving operational performance through KPIs, aligning with cross functional teams, and ensuring consistency and accuracy in execution from carriers, including LTP, Uber Freight (UF), and Control Tower carriers (DHL, Maersk, FedEx, etc.). This role blends strong program management discipline with technical insight to deliver reliable KPIs, reduce exceptions, improve carrier performance, and drive innovation across key processes and technologies. The analyst ensures accurate data interpretation, stakeholder alignment, and timely issue resolution while proactively identifying opportunities for automation and continuous improvement. What will you do? Carrier Management & Performance Reporting • Ensure KPIs across carriers are consistently tracked, validated, and accurately reported. • Conduct data quality checks to ensure dashboards, performance reports, and automated metrics are reliable. • Consolidate data into clear, leadership ready reports that highlight trends, risks, and opportunities for improvement. • Identify reporting efficiencies and opportunities for dashboard automation or consolidation. Business Review Support • Prepare performance content for carrier Business Reviews, including KPI trends, data validation, and improvement roadmaps. • Coordinate with UF, SE, Procurement, and carriers to ensure alignment on performance narratives and forward looking initiatives. • Use business review insights to identify innovation opportunities and inform future program priorities. Proactive Exception Management (PEM) & Root Cause Innovation • Participate in monthly PEM reviews to evaluate exception trends and recurring failure modes. • Work with UF PEM teams and Control Tower partners to determine root causes and design long term, scalable corrective actions. • Introduce new tools, workflows, or automation triggers to reduce manual exception work and improve visibility. Control Tower Performance Management • Performance Metric creation & tracking • Identify trends for potential digital improvements or process redesigns to reduce recurring issues. Stakeholder Engagement Regular cross functional collaboration with: • LTP- Uber Freight • Carriers (Ryder, DHL, etc.) • Schneider Digital • Shipping compliance • Procurement Who does it report to? Sr Manager, Transportation Control Tower What qualifications will make you successful? • Bachelor’s Degree in Supply Chain, Operations, Logistics, Engineering, Business, or a related field preferred. • Strong program management skills with experience owning workflows, timelines, risks, and cross functional execution. • Analytical capability with the ability to interpret KPIs, troubleshoot data variances, and challenge reporting quality. • Technical ability to work with dashboards, digital tools (tableau), and system troubleshooting teams. • Experience in logistics, supply chain, transportation management, or Control Tower operations preferred. • Strong communication and meeting facilitation skills across internal and external stakeholders. • Demonstrated ability to drive continuous improvement and operational innovation. • Comfortable with recurring calendar driven responsibilities and fast paced follow through requirements. What's in it for me? Schneider Electric offers a robust benefits package to support our employees, including things such as flexible work arrangements, paid family leave, 401(k)+ match, company stock option purchase+ match, and much more. Click here to find out more about working with us: http://se.com/us/careers . We seek out and reward people for embracing diverse perspectives; delivering the highest quality innovations; aspiring to build a sustainable future for everyone; getting things done with accountability, speed, integrity, and always with the customer in mind; thinking deeply and differently, challenging the status quo and learning every day; and achieving together, collaborating with trust and openness. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for Schneider Electric. Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

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Responsibilities

The analyst drives operational performance by tracking carrier KPIs and ensuring execution consistency across partners like Uber Freight and DHL. They are responsible for conducting business reviews, managing proactive exceptions, and identifying opportunities for digital automation.