The role of a Pre-Analyst in Stellantis North America - Control Tower is critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues. Here’s a breakdown of the key responsibilities and tasks associated with this position:

CONTINUOUS IMPROVEMENT:

Participating in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process.
Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns.
Overall, the Pre-Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, accurately defined, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty.

BASIC QUALIFICATIONS:

Bachelor’s degree or higher in Engineering is preferred
5 + years of experience in engineering, manufacturing, supplier operations, or quality. Experience in the propulsion systems with focus on transmissions systems is preferred
Strong verbal and written communication skills are necessary for effectively conveying complex technical information, problem statements, and resolutions to stakeholders at all levels of the organization
Ability to collect and synthesize data into meaningful information indicates proficiency in data analysis, which is crucial for identifying trends, patterns, and emerging issues from customer feedback and operational data
Experience in using and developing PowerBI tools are preferred
EOE / Disability / Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired

Please refer the Job description for details