Job Title: Controller Responder
Salary: £27,424.14

Full-time: 37.5 hours per week on a rotational basis: (Shift Below)

• Early shift: 06:00 - 14:30
• Late shift: 14:00 - 22:30
• Night shift: 22:00 - 06:30

Rota: The rota consists of 6 shifts (2 early, 2 late, 2 nights) covering 24/7 followed by 3 days off on a rolling 9-week schedule.
Location: Based in Colchester, travel around Colchester, Chelmsford, and Braintree will be required.

JOB OVERVIEW:

Carecall247, part of Provide CIC, is seeking a dedicated Controller Responder to join our team. As a Controller Responder, you will be responsible for answering calls in a busy Control Centre, providing emergency responses to service users requiring assistance or those who have experienced a fall. This role entails working largely on your own initiative, demonstrating empathy towards service users, and efficiently solving problems with minimal supervision.

REQUIREMENTS:

• Strong IT skills with adaptability to new systems.
• Strong communication skills.
• Previous experience in a customer-facing role.
• Ability to live within the response area.
• Possession of a valid driver’s license and willingness to drive.

Monitor and answer calls on the call handling platform in accordance with Telecare Services Association and local guidelines.
Provide timely and effective responses to emergency alerts/alarms from Carecall247 service users within their homes, workplaces, or sheltered schemes.
Complete onward referrals to relevant health and social care services in consultation with service users.
Provide a responder service.