Controls Assistant Manager at LEGOLAND Parks

Winter Haven, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

80000.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Skills, People Management, Control Equipment, Logic-Based Controllers, Communication Protocols, Vectorworks, Q-Sys Programming, CCTV Systems, Attention to Detail, Analytical Skills, Low Voltage Electrical Wiring, Safety Compliance, Continuous Improvement, Predictive Maintenance, Team Development, Operational Technician Duties

Industry

Travel Arrangements

Description

What you'll bring to the team ROLE SUMMARY: As the Controls Assistant Manager, you’ll be the behind-the-scenes pro keeping rides, attractions, and AV systems running smoothly. Working with the Senior Manager, you’ll lead the controls team, balancing technical know-how with people-focused leadership. From planning and scheduling to training and quick problem-solving, you’ll keep operations safe, reliable, and fun so every guest has an unforgettable experience. Qualifications & Experience KEY ACCOUNTABILITIES Schedule daily tasks for ride control and AV technicians; track and assign all work orders within the Enterprise Asset Management system (HxGN). Support the department duty management program and serve as Duty Manager when required. Manage welfare and development of direct reports; demonstrate strong communication skills in facilitating discussions between technicians and management. Assist the Senior Engineering & Controls Manager in fostering a culture of quality, teamwork, and continuous improvement. Promote the use of modern tools and practices (e.g., HxGN, RCA) to increase efficiency, with a long-term focus on predictive maintenance. Lead by example: perform operational technician duties when needed, including planned and reactive maintenance and ride start-up procedures. Provide guidance during repairs and emergency situations. Ensure compliance with internal and external requirements, including safety and technical bulletins, manual revisions, and PPM updates. Complete all administrative activities related to Notification of Change (NOC) documentation; liaise with authorized inspection bodies (AIB) as required. Model professionalism in attendance, timekeeping, communication, and conduct; apply disciplinary procedures where necessary. Exhibit a positive mindset aligned with Merlin Entertainments’ values; encourage team commitment and collaboration. Pursue professional development opportunities for self and team (e.g., training, trade body conferences, professional memberships). Support team members’ growth by identifying and enabling relevant development opportunities. Respond appropriately to compliance or general communications and complete assigned actions promptly. Assist with planning and delivering engineering activities, business KPIs, and long-term objectives. Support technician recruitment efforts to maintain adequate staffing levels. Build strong relationships with the operations team; follow up on downtime issues and contribute to improved efficiency. Ensure all LEGOLAND Florida attractions meet OEM and regulatory compliance requirements. Perform other duties as assigned. QUALIFICATIONS & EXPERIENCE: Supervisory or management experience preferred. Strong people management skills with a proven ability to build and develop effective teams. Hands-on experience with control equipment and logic-based controllers (Allen Bradley, Siemens, Beckhoff). Knowledge of communication protocols: Ethernet IP, Profibus, CIP, EtherCAT, Modbus, ASII, SERCOS. Working knowledge of Vectorworks, Q-Sys Programming, Nion Media Matrix, Alcorn McBride, Yamaha, GrandMA, and Shure Audio Systems (preferred). Familiarity with OSHA, ANSI, ETCP, NFPA, and other relevant entertainment industry safety standards. Experience with CCTV systems (analogue and network-based PoE). Strong attention to detail, particularly in working with life safety electrical equipment in mechanical environments. Advanced analytical skills in control system fault-finding and logic-based programming. Proficiency with VLAN/WLAN protocols and automated control devices. Experience in low voltage electrical wiring and troubleshooting. Knowledge of internal safety and security compliance procedures. High School Diploma, GED, or equivalent required. Formal qualification in PLC programming or computing. Continuous improvement certification (e.g., Lean Six Sigma) preferred. Benefits Excellent health care options (medical, dental, and vision that encourage preventative care). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. Merlin Magic Pass for friends and family to enjoy the parks & attractions Recognition Programs and Rewards 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities Pay Range From USD $80,000.00/Yr.

Responsibilities

The Controls Assistant Manager will oversee the controls team, ensuring rides, attractions, and AV systems operate smoothly. Responsibilities include scheduling tasks, managing team welfare, and ensuring compliance with safety standards.