SUMMARY DESCRIPTION:

Responsible for the supervision of administration, implementation, and management of the controls fulfillment processes of controls operations team. Provide leadership that establishes and achieves the department objectives and goals consistent with overall organizational strategy. Responsible for satisfied customers, profit performance, personnel development, and operational excellence. Responsible for contract compliance.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION AND/OR EXPERIENCE:

Trade School graduate required with 10 years related experience and/or training. Equivalent combination of education and experience considered.

SOFTWARE SKILLS REQUIRED:

_ Basic X Intermediate __ Advanced

SPECIFIC PROGRAMS AND/OR SKILLS:

Post hire specialty software training provided.

COMMUNICATION SKILLS:

Ability to read and understand simple instructions, short correspondence, notes, letters, and memos. Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

PHYSICAL REQUIREMENTS:

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is regularly required to sit, talk or hear; to use hands to finger, handle, or feel; and to reach with hands and arms. The employee is frequently required to stand, walk, stoop, kneel, crouch, climb ladders, or crawl. The employee must regularly lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.

TEAMWORK

• Demonstrate and promote a spirit of cooperation and teamwork throughout the company;
• Continually look for ways to improve our processes and ability to serve our customers effectively;
• Continually strive to improve personal performance. Take an active role in seeking training or other opportunities for growth and development.

CONFIDENTIALITY & CONDUCT

• Do not divulge any confidential personnel and/or corporate policy;
• Will not engage in gossip or other unprofessional conduct;
• May not make changes in his/her job description, standards of performance or quarterly objectives without consultation with your direct supervisor, manager or executive leadership.

PRIMARY ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Working safely is our company’s number one business objective. It is the responsibility of each employee to comply with all safety and health requirements whether established by the company or by federal, state or local law. Each employee must be dedicated in his or her safety responsibility while conducting business. It will be a condition of employment that all employees are expected to work safely and contribute to the safety of others.
• Communicates to Controls Management frequently, at least weekly, with updates on jobs and problem areas. Attend operations meetings.
• Supervises assigned controls project installation to assure the implementation of the controls installation processes are achieved. Maintain cooperation between controls teams and ensures resources are shared for best used.
• Carries out management/leadership responsibilities in accordance with the organization’s policies and applicable laws.
• Ensure quality standards are met for assigned controls projects, processes, and functions to provide for the safe execution of work and customer satisfaction.
• Provide technical support in the field.
• Perform controls work in the field as necessary.
• Responsible for achieving mission objectives regarding profit, resource, and customer satisfaction goals.
• Monitor process to effectively and efficiently meet customer needs.
• Works with controls management and technical centers of excellence to establish required skill sets, talents, and capabilities.
• Contributes ideas to overall business strategy and plans as a part of the leadership team.
• Interacts with sales to ensure smooth hand off of projects from the sales process.
• Insures high performance controls customer experience through regular visits, inspections of controls job sites, and communicating with contract customers.
• Maintains customer satisfaction by investigating opportunities, concerns, implementation of corrective action, or improved processes and communication with customers and staff as needed.
• Responsible for internal communications flow relative to the fulfillment process. This includes interface with Sales, Parts, Controls, Service, Contracting, and billing for controls related problems and opportunities.
• Responsible for keeping abreast of products, product design, and requirements for installation and service as well as working knowledge of HVAC principles, especially for controls and the other products/services represented by the firm.
• Responsible for keeping abreast of external market conditions and internal requirements to insure that we lead through education and innovation in our controls offerings.
• Reviews project performance measurements and monitors projects through warranty periods.
• Make recommendations of tools and capital requirements for controls team.
• Some travel with occasional overnight stays. 3-5% of time.
• Flexibility to work outside normal work hours/weekends, as required.
• Perform other duties as required or assigned.