Controls Review Manager (Fixed Term Contract) at AJ Bell

Manchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

75000.0

Posted On

13 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Mapping, Control Assurance, Internal Audit, Risk Management, Stakeholder Management, Analytical Skills, Problem Solving, Microsoft Excel, Microsoft Office, Power BI, Governance, Revenue Assurance

Industry

Financial Services

Description

Job Description We're looking for an experienced Operational Controls Review Manager to lead a review of customer fee charging and interest processes across our products, systems and business areas. This is a delivery focused role where you'll assess our current control environment, identify opportunities for improvement and make practical recommendations that strengthen governance and support future audit readiness. This is an excellent opportunity for someone who enjoys bringing structure to complex environments, working independently and collaborating with stakeholders across the business to drive meaningful change. What you'll be doing: Lead a review of customer fee charging and interest processes across agreed products, systems and teams. Map end-to-end processes, documenting activities, systems, risks, controls and ownership. Assess the design effectiveness of existing controls in partnership with the Internal Controls team. Identify control gaps, weaknesses, duplication and inconsistent ways of working. Produce clear findings and a prioritised action plan with practical recommendations to improve controls, governance and oversight. Build strong relationships across the business to gather information, challenge constructively and drive progress. About you: You'll be an experienced operational controls, risk or internal audit professional with a track record of reviewing complex processes and delivering practical improvements within a regulated financial services environment. You'll have: Strong experience in process mapping, control assurance or internal audit. A good understanding of recognised control frameworks, such as COSO or ISO 31000, and experience assessing the design effectiveness of controls. The ability to analyse end-to-end processes, identify risks, control gaps and opportunities for improvement. Excellent stakeholder management and communication skills, with the confidence to influence and challenge constructively. Strong analytical, problem-solving and documentation skills, with excellent attention to detail. A proactive, self-sufficient approach and the ability to work independently while collaborating with subject matter experts. Experience within financial services is essential, ideally with exposure to investment platforms, pensions, customer fee charging, pricing, revenue assurance or reconciliations. Strong Microsoft Excel and Microsoft Office skills. Experience with process mapping or workflow documentation tools, or Power BI, would be advantageous. What you'll deliver: End-to-end process maps for in-scope fee charging and interest processes. An assessment of the current control framework and its effectiveness. A clear summary of control gaps, weaknesses, duplication and areas of risk. A prioritised action plan with practical recommendations to strengthen controls, improve ownership and monitoring, and support future audit readiness. About AJ Bell AJ Bell is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures. We’re proud to be recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer Competitive starting salary 27 days holiday, increasing with service + buy/sell scheme + bank holidays 8% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 50% of your working time per month spent in the office. This role can be based in London or Manchester. For new starters, there is an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential. Qualifications Business Areas: Finance and Commercial Location: Manchester Department: Operational Finance Compensation: GBP 65000 - GBP 75000 - yearly

Responsibilities

Lead a comprehensive review of customer fee charging and interest processes to assess the current control environment and identify gaps. Develop process maps and a prioritized action plan to strengthen governance and ensure future audit readiness.