ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Convention Services Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

EDUCATION & EXPERIENCE:

Some College plus 1-2 years sales or marketing related experience or equivalent combination of education and experience. Knowledge of hotel sales and/or catering preferred. Must speak fluent English.

This job requires ability to perform the following:

• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Bending, stooping, kneeling

DUTIES AND RESPONSIBILITIES

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order.
• As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.
• Work with sales staff to service and solicit new business. Up-sell client events and manage function space and room block inventory as assigned.
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Report and communicate Meeting event needs between the client and hotel.
• Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery.
• Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
• Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
• Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.
• Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments. Review final bill prior to presenting to client. Complete post-conference reports of events for senior management, and complete other reports as needed or requested.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
• Interact with outside contacts:
• Guests – to ensure their total satisfaction
• Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business
• Other contacts as needed (Professional organizations, community groups).
• May assist in developing and implement sales actions plan as assigned. May also participate in the annual budgeting and planning process.
• May perform other duties as assigned.

ACCOUNTABILITY

Typically has accountability for coordinating assigned conferences, group bookings or special events in full service, luxury, or resort hotel with catering and or resort hotel with catering and/or convention facilities.