POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Convention Services Manager is responsible for representing the company to customers, the public, government and other external sources. Supervises the coordination and planning for assigned group catering and events in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Perform and supervise preparation for group catering and events including completion of Banquet Event Order (BEO), meeting room set up specifications, banquet food and beverage, audio visual, program details, attrition, deposits, billing details and collection of payments in compliance with cash handling, credit card transactions and accounting policies and procedures.

• Prepare all event documentation and coordinate with Event Operations, hotel departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of hotel events.
• Ensure seamless turnover from sales to service and then back to sales.
• Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
• Has knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Skilled originality and has the ability to come up with unusual or clever ideas about products, services or situations or to develop creative ways to solve a problem.
• Practices being adaptable and have the ability to effectively adjust to major changes in work tasks or the work environment.
• Possess a strong customer focus to develop and sustain productive customer relationships; actively seeks information to understand and address customer needs.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• On time and at work when scheduled, and in proper uniform if applicable.
• Attend and or run department meetings as scheduled
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Report any incidents of guest dissatisfaction or other matters of significance to management so that corrective measures may be taken
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested
• Any other tasks / duties as requested by management.

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience: High school education plus schooling in hotel/restaurant management or related major. Two or more years of related experience. Familiarity with hospitality industry practices preferred.
Skills and Abilities: Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures. Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance. Knowledge of and ability to follow proper convention services sales and service. Ability to timely compile facts/figures, identify, investigate and resolve matters. Attention to details, good organizational skills and efficient time management. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, phone and other office equipment
Display consistent professional leadership with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities. Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort: Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 15 pounds. The work involves some exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. The job requires close vision with or without corrective lenses.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Providence, RI 02903 (Required)

Ability to Relocate:

• Providence, RI 02903: Relocate before starting work (Required)

Work Location: In perso

Please refer the Job description for details