Your new roleThis is a hands-on engineering role focused on deploying and integrating existing AI platforms rather than building proprietary AI models or conducting AI research. The successful candidate will be responsible for evaluating, implementing and connecting conversational AI, voice automation and customer service technologies into the broader technology landscape.The role sits within a high-performing technology team and will play a key part in a business-wide AI transformation program. Current initiatives include AI-powered customer service, voice agents, conversational platforms, ecommerce integrations and operational automation.

• You will be:Implementing AI-powered chat and voice solutions
• Integrating AI platforms with existing business systems and workflows
• Connecting platforms such as CRM, ecommerce, contact centre, warehouse and ERP systems
• Evaluating and recommending the most suitable AI tools and platforms for business use cases
• Designing integration architectures, APIs and automation workflows
• Supporting testing, optimisation and ongoing performance improvement
• Working closely with technical and operational stakeholders to deliver practical AI outcomes

Experience working with one or more of below tools will be desirable:

• Salesforce Service Cloud
• Amazon Lex
• Amazon Connect
• ElevenLabs
• Genesys AI
• Cognigy
• Kore.ai
• Nuance
• Twilio
• LivePerson
• Workato
• Shopify
• SAP
• Salesforce ecosystem
• AWS, Azure or Google Cloud
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