WHO WE ARE:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

WHO YOU ARE:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Conversational AI Engineering talent who will design, build, and optimize intelligent AI agents to enhance user interactions across all touchpoints, from chatbots to virtual assistants. If you love technology, and are keen to join an industry leader — we would love to hear from you!

WHAT YOU’LL DO:

This role blends user experience (UX) principles with deep expertise in Natural Language Processing (NLP) and Large Language Models (LLMs). You’ll be central to configuring and maintaining our Google Cloud Contact Center AI (CCAI) Platform, including Dialogflow CX, Agent Assist, and CCAI Insights, ensuring seamless self-service and improved live agent support through effective backend integrations and continuous optimization.
To be successful in this role, you will have a mix of technical, analytical, and creative skills — including experience with cloud-based AI platforms, strong programming capabilities, a solid grasp of conversational UX principles, and a passion for continuous improvement driven by user feedback and data.

WHAT YOU’LL BRING TO THE ROLE:

• 3-5 years of experience with Google Cloud AI Applications (formerly Agent Builder)- direct experience with implementing and optimizing search experiences using this platform is critical.
• Google Cloud Skills Boost (formerly Qwiklabs) Skill Badges - Skill badges related to Dialogflow CX, Generative AI.
• Skilled in API Development and Integration - Proficiency in integrating various systems using REST APIs, gRPC, and potentially custom webhooks.
• Proficient in Programming Languages - Strong skills in Python and/or Node.js are often used for Dialogflow CX fulfillments and integrations.
• Data Management and SQL - Expertise in BigQuery, Cloud Storage, and other data services for managing and optimizing data used by AI Search and conversational agents.
• Background in conversational design, UX writing, content strategy for AI, or a related field with a strong focus on user interaction.
• AI Foundations: Strong understanding of Natural Language Understanding (NLU), Natural Language Generation (NLG), and Large Language Models (LLMs).
• Familiarity with tools for creating flowcharts, wireframes, and prototypes (e.g., Figma, Miro).
• Ability to interpret conversational analytics (e.g., containment rates, deflection rates).
• Proven portfolio of conversational AI design work is highly desirable.
• Experience with user research methodologies and A/B testing for iterative improvement of conversational flows.
• Strong documentation skills for conversation maps and interaction guidelines.
• Exceptional written and verbal communication skills, with a talent for crafting engaging and empathetic dialogue.The ability to effectively convey and exchange information, ideas, and opinions with others through various channels such as verbal, written, and non-verbal communication.
• Strong analytical and problem-solving abilities to diagnose conversational issues and design effective solutions.
• A dynamic team player with a collaborative spirit, able to work effectively with both technical and non-technical teams.
• Capacity to manage multiple projects concurrently while maintaining attention to detail and organizational excellence.
• Strong mentorship capabilities with a willingness to help elevate team members.
• Bachelor’s degree in Computer Science, Artificial Intelligence, Machine Learning, HCI (Human-Computer Interaction), Interaction Design, Linguistics, Cognitive Science or a related field.
  If you got this far, we hope you’re feeling excited about this role! Even if you don’t feel you meet every single requirement, we still encourage you to apply.