Conversational Architect (Google CCAI + Amazon Connect) at Miratech

Yakima, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Conversational Solutions Architect, Google Dialogflow CX, Amazon Connect, IVR, NLP, ASR, APIs, GenAI, LLMs, Cloud Security, AWS, GCP, Backend Integration, Event-Driven Flows, Monitoring, Compliance

Industry

IT Services and IT Consulting

Description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a highly skilled Conversational Solutions Architect experienced in both Google Dialogflow CX/CCAI and Amazon Connect. You will design end-to-end voice and digital contact-center solutions, drive architecture best practices, integrate enterprise systems, and implement GenAI-powered automation across Google Cloud and AWS platforms. Responsibilities: Architect scalable solutions using Dialogflow CX/CCAI and Amazon Connect Define APIs, data mappings, integration specs, and high-level architecture Lead design of IVR, chatbots, NLP/ASR workflows, and omnichannel experiences Implement GenAI and LLM-based solutions using Vertex AI, Bedrock, Lex, SageMaker Integrate with CRMs and enterprise systems through secure APIs and event-driven flows Ensure cloud security, IAM, monitoring, and compliance on both AWS and Google Cloud Collaborate with business, engineering, and cross-functional teams to deliver solutions Qualifications 7–10 years in driving large-scale solution and cloud architecture initiatives in enterprise environments. Strong hands-on expertise with Dialogflow CX/CCAI and Amazon Connect Deep knowledge of IVR, NLP, ASR, VXML, and conversational architecture Experience with LLMs, GenAI, and modern AI/ML services Strong API design, backend integration, and cloud security experience Proficiency in AWS (Lambda, API Gateway, DynamoDB, Bedrock) and GCP (Vertex AI, Pub/Sub) Nice to Have: AWS Solutions Architect – Professional Experience with Google CCAI Platform, Agent Assist, Q in Connect Background in speech processing and conversational AI Experience in regulated industries Agile environment experience Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The role involves architecting scalable solutions using Dialogflow CX/CCAI and Amazon Connect, as well as leading the design of IVR, chatbots, and omnichannel experiences. Additionally, the architect will implement GenAI-powered automation and integrate with enterprise systems.