Conversion Rate Optimisation Assistant Manager at Marks & Spencer

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Conversion Rate Optimisation, A/B Testing, Adobe Analytics, Content Square, Optimizely, UX Optimisation, Data Analysis, Hypothesis Development, Stakeholder Management, Digital Optimisation, Reporting, QA Standards

Industry

Retail

Description

What's in it for you? Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: · 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation · Competitive holiday allowance with the option to buy more · Discretionary bonus schemes linked to your performance and ours · Strong pension and life assurance to help plan for the future · Tailored induction and training to support your development from day one · Exclusive perks and savings through our M&S Choices portal · Market-leading family policies, including parental, adoption and neonatal leave · 24/7 wellbeing support, including virtual GP access and mental health services · One paid volunteer day a year to support a cause that matters to you What you'll do To support in delivering measurable improvements through conversion rate optimisation in the customer journey through experimentation. This role owns the day‑to‑day planning and execution of experiments, supports analysis and reporting, and builds strong foundations in experimentation, UX optimisation, and data‑led decision making. * Identify optimisation opportunities across websites, apps, landing pages, and funnels * Support in delivering the CRO roadmap aligned to business and incremental revenue objectives * Maintain testing best practices and QA standards & develop clear hypotheses grounded in qualitative and quantitative insights * Take findings from experiments and turn into actionable recommendations to support category growth or digital best practices * Communicate test plans, results, and learnings clearly to stakeholders. * Driving a test & learn roadmap using customer insight and onsite data to focus on optimisation across these areas and digital channels. * Working with the data insights team, product development, trading, UX & UI and analytics teams to identify new opportunities. * Working with third party providers to build and drive a roadmap that looks to improve and optimise the onsite experience and delivering value. * Use industry data sources to drive and prioritise changes within M&S.com. Who you are * Ability to analyse and report information. * Experience in CRO/experimentation or digital optimisation. * Strong organisational skills. * Ability to create relationships with other members of M&S.com and the wider business. * Adobe Analytics, Content Square or other web analytics tools. * Ability to form strong hypotheses and challenge assumptions with data. * Experience with Optimizley or other A/B testing platforms. Everyone's Welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #LI-CA1 M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time. As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-driven colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial drive to join us on our journey.

Responsibilities

The role focuses on delivering measurable improvements in the customer journey through the planning and execution of CRO experiments. It involves identifying optimisation opportunities across digital channels and turning experiment findings into actionable recommendations for growth.