An exciting new opportunity has arisen within the Conveyancing Department of an award winning Manchester law firm.
The role of the New Business/Client Services Adviser presents a chance to become established in what is a leading national organisation.
Working in this position, the right candidate will play an essential role as a member of a busy new business/client services team within this highly reputable Conveyancing Department. Such an opportunity will provide valuable experience as a part of a successful business function, as well as incurring the additions of targeted professional development and the material benefits that this employment position holds. This is a perfect entry level role for someone looking to join a highly regarded practice in the legal sector.

Key Responsibilities

• Ensuring all client queries are handled in a timely and professional manner, whilst giving full and accurate information.
• First point of contact, dealing with telephone queries from individuals who are not currently clients of the Firm or are new clients.
• Providing solutions to the client’s legal requirements, ensuring they are signposted to the most appropriate team or individuals for their individual legal needs.
• Guide clients through the process of making an appointment, attending the Firm’s offices and the next steps. Make the client aware of the benefits of being a client of the Firm.
• Maximising fee income for the Conveyancing Department and Firm by converting as many opportunities as possible into new clients / new matters.

The Person

• LPC graduate/post graduate legal qualification desired
• Strong administration and numeracy skills.
• Able to work using your own initiative.
• Ability to work in a fast-paced environment and meet targets/ deadlines.
• Excellent telephone manner and customer service skills. Total Inbound and outbound calls expected is a minimum 50 a day.
• Experience of telephone work. Experience of working in a client care environment.
• Good standard of education essential (minimum of three GCSE’s grade C or above to include English and Maths.

• Good IT skills including a comprehensive knowledge of Microsoft Office programmes

• Must have a positive attitude.
  Training will be provided.
  Job Types: Full-time, Permanent
  Pay: £22,400.00 per year

Benefits:

• Casual dress
• Company events
• Health & wellbeing programme
• Life insurance
• Referral programme

Flexible language requirement:

• English not required

Schedule:

• Monday to Friday

Education:

• Master’s (required)

Work Location: In person
Reference ID: LPL/C

• Ensuring all client queries are handled in a timely and professional manner, whilst giving full and accurate information.
• First point of contact, dealing with telephone queries from individuals who are not currently clients of the Firm or are new clients.
• Providing solutions to the client’s legal requirements, ensuring they are signposted to the most appropriate team or individuals for their individual legal needs.
• Guide clients through the process of making an appointment, attending the Firm’s offices and the next steps. Make the client aware of the benefits of being a client of the Firm.
• Maximising fee income for the Conveyancing Department and Firm by converting as many opportunities as possible into new clients / new matters