COO Academy FCFP Trainer at ING

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Delivery, Financial Crime, Customer Due Diligence, Transaction Monitoring, Screening Processes, Content Development, Coaching, Communication, Stakeholder Management, Learning Needs Analysis, Problem Solving, Team Collaboration, Feedback Provision, Innovative Thinking, People Development, Critical Thinking

Industry

Financial Services

Description

The COO Academy FCFP Trainer conducts effective and interactive new joiners', role-based and up-skilling (technical) training. Trainers work closely with Content Developers, SMEs, practitioners and business leads to deliver the learning path, enabling FCFP teams to enhance knowledge and develop skills in the fight against financial crime. Trainers provide feedback on training materials (virtual instructor-led training, e-learning etc) and ensure timely feedback to participants based on their performance in training. Occasionally trainers also develop content. Through the execution of global FCFP strategy, you will train ING’s Retail Banking and Wholesale Banking Customer Due Diligence (CDD)/Transaction Monitoring (TM)/Screening community to become competent members of the team, who are capable and qualified to undertake their role. For this position, a candidate with extensive knowledge of Retail Banking CDD processes is preferred to support the organization’s learning needs in this area. Familiarity with TM and Screening processes is also highly valued You will spend on average approximately 60% to 80% of your time delivering global and local training programs to groups of analysts and (super) circle leads at ING Hubs PH and globally. Rest of the time is spent on preparation of training and content development with colleagues from the global or local COO Academy, collaborating with SME’s and operational teams, providing input and feedback related to training delivery. Key Responsibilities Learning delivery and facilitation (instructor-led or virtual instructor-led training) on financial crime topics CDD/TM/Screening. Knowledge transfer to trainers (train-the-trainer). Coordination and management of business stakeholders and COOA colleagues. Guidance and coaching of trainees. Proper alignment, usage and execution of templates and guidance/process documents within the COO Academy. Take part and support in learning needs analysis. Keep abreast of trends related to learning and their area of expertise. Participate in area specific projects and initiatives. Contribute to content creation and facilitation guide by working closely with Content Developers. Report generation. Contribute to cross-area COO Academy projects. Drive ING brand values, messaging and philosophy through all training delivery and development activities. Keep abreast of trainer/training trends, best practices, innovations and development in efforts to combat Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF). Key Capabilities/Experience Degree in related field and/or relevant (financial services) qualification. Proven track record in training delivery within financial services. Ability to translate complex information into simple/understandable learning delivery. Exceptional people developer. Ability to relate to staff at all levels. Coaching experience would be an advantage. Communicate effectively with team members, the trainer community and FCFP stakeholders. Minimum Qualifications Excellent written, verbal and interpersonal communication skills. Fluent in English and importantly to be able to deliver effective training in English. Team player and capable networker Critical and creative thinker with innovative problem-solving skills Ability to work across multiple time zones We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Responsibilities

The COO Academy FCFP Trainer conducts effective training for new joiners and up-skilling sessions, focusing on financial crime topics. They collaborate with various stakeholders to enhance the knowledge and skills of FCFP teams.